Erica M.
Friendly customer service and quick…
Friendly customer service and quick ship time. Very responsive as well!

Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing.For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
RugStudio (rugstudio.com) has 314 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Erica M.
Friendly customer service and quick ship time. Very responsive as well!
Lula M.
Great service, accommodating and delivered in record time..
Joanne S.
We inadvertently ordered two rugs instead of one. When we discovered our error we called rugstudio and they quickly corrected the order quantity right on the spot. Thanks for the great customer service!
Victoria R.
Products are exactly as described on the web site. Excellent customer service as well; I'm very pleased with my purchases!
Sharon H.
The customer service at RugStudio is outstanding. I used to online email "contact us" feature to request information. Responses were almost immediate!
Larry S.
We have been doing business with O R G since the early 80’s. There has been many Oriental Rugs in our house and even one in the wall, all from O R G. We have had every kind of interaction with this company a consumer could have and we were always treated fairly and what I thought was honestly. If you are looking for a great product with Great service-Oriental Rug Galleries of Texas is the only place to go.
Chris
I had a problem with the delivery; FedEx delivered to the wrong address! I called RugStudio; not ONLY did a person pick up the phone, but she was able to pull up my order and said that they would ship me out a new rug ASAP!!! Luckily, the person who received my rug reached out on FB, and I was able to pick it up at their house. It was wonderful dealing with this company, and they have a very loyal customer. I would very much recommend them - great products, fair prices, and WONDERFUL customer service!
Etleva S.
I have been looking at this rug for 3 years at the other high end stores and I’m so glad I found it here and at one third of the price. Shipping was fast and great customer service.