RugStudioReviews of rugstudio.com

I purchased a Safavieh rug from rugstudio.com after seeing that it is a legit business with showrooms in TX. They did a good job in sending notifications about order processing and delivery. However, the rug came in a different color than I ordered. When I contacted customer service with pictures of the rug ad its tag, they tried to convince me that it is the correct color, but the color labeling of the rug was wrong. Because (quoting directly form their email) "It is not uncommon for the person working in the factory in China (where this rug is made), to write a wrong color label" :)) The interesting part is I already have the same rug in a larger size and the two rugs were not matching at all. I was planning to use the rugs in the same room, but it is not even possible at all. Moreover, in the whole process of my communication with the CS noone acknowledged the hassle I am going through and apologized for the confusion. Looks like this business is thinking they are doing us a great favor by selling their amazing rugs. Overall, very poor customer support. Plus, I already saw similar rugs in different websites cheaper than how much they are selling. My only motivation to buy from rugstudio was because they had the color I was looking for. Very disappointed in my purchase and strongly recommend staying away from them.

Please do not go to this company. I bought a rug that was supposed to be 1/4 pile. There was no pile at all and it was the worse rug I had ever seen. I paid 496 dollars for a 6 by 9-foot rug that had no pile. I bought a similar rug for 96 dollars on Wayfair which I was replacing with this rug. They lied about the quality. It was an overpriced piece of junk. I also paid for stain resistance and despite having falsely advertised the quality of the rug, they refused to give me my money back for the stain resistance. This company has terrible customer service. Do not buy anything from them. You can see this from the other reviews. STAY AWAY FROM THIS COMPANY.

I would give them a zero if I could, do not buy from this company. Six weeks after placing my order only received half and now they are refusing to let me return the two small rugs that don’t do me any good without the larger one I ordered. Their customer service is no help at all telling you that once you order their website tells you they don’t have to do anything to help you and you are stuck with the items. They drop ship and don’t even have the merchandise they are selling. Horrible buying experience for me. I asked specifically for a return tag and was told you did not do that you could only offer a discount on the two rugs I received. I guess I made that up too like when I was told the back orders were filled on time or sooner. I contacted oriental weavers directly which you said you could only do by email and they told me I would receive the rug on the 18th or 19th so I am going to wait to get the rug I ordered but your company is deceitful and I will never purchase from you again or recommend you to anyone. UPDATE the company has since offered to let me return the two smaller Rugs but since I know it would take longer to get my refund than it will be to finally get the runner I chose to wait another two weeks. I took pictures of their website this am still showing my back ordered item as being available, even though they have not had any since November 30th and know it’s not available now.

I was so disappointed with the quality of my rug. Too much hassle to send back so I am keeping it. Quality was poor, colors were faded, wool was rough and scratchy. A total disappointment all the way around.

During this recent pandemic, I decided to buy a rug from Rug Studio. They were fully staffed to swiftly take my order, to take my money, and to deliver my rug within days. However, they delivered a poor quality and sub-standard that was returned within two days. Problem is that it is 3 weeks and my money is still with them... they say it is "due to Covid". How ironic that Covid only impacted Rug Studio's ability to return my money! Stay away from Rug Studio!

Very disappointed in company! My rug was 2 inches shorter (wide) and 2 inches shorter in length. It did not cover my old rugs floor discoloration. Company made me ship it back. Saying thats NORMAL for rugs not to be the same size as advertised! Then why say its 8'4"???? Just say 8 foot! Anyway, its going to cost me $200 to send it back! Even though its NOT what I ordered! (And Its not on my order form that the rug might not be the same size as I ordered!) Trying to work with them I said I would order a new rug from them...they didnt care. With so so many companies out there selling rugs...dont use this one!!!!! Buyer beware! Because you might not get what you order and it will be your problem! Funny thing is...I'm still hoping they will rectify the situation. Keep you posted.

The rug arrived damaged. Things happen, I’m ok with that. The replacement could not be shipped for 6 months. I am ok with that too. I decided to cancel, which they agree to, and it’s been over a month and they still haven’t refunded my money. Not cool. Stay away from these guys.

Purchased Rug based RUG STUDIO Reviews on THEIR website Rug starting falling apart the minute we opened the "plastic bag"- didn't even package correctly to ship- was told that this was "normal" I've purchased many rugs in my life including one recently.. NO RUG falls apart like this- I also asked an opinion from a reputable Rug store.- NOT NORMAL- Very Poor Quality I would not buy anything else from this company- Had to dispute charge on my credit card for the rug and it cost me additional money to ship the rug back!!!!Surya Round Rug - DO NOT BUY from this company- SAve your money. I usually don't write a bad review but i wanted other people to be aware of the experience I've had - I've read many similar reviews Got Reply back from Rug Studio- It's my fault for their rug quality and I should buy another type- Have same TYPE of rug I just purchased and it DOES NOT COME APART-