Rug Source OnlineReviews of rugsourceonline.com

I need to return the rug, but the website won’t allow you to create a return online and I can’t get a hold of anyone at the company.

So far I've had two separate experiences where their rugs look great on their website, but once they arrive the colors look very different. As a photographer I understand that lighting conditions and camera white balance can vary, however the difference is quite stark to the point where I first thought they sent the wrong version by mistake. Additionally, their "New" rugs often arrive looking very dirty, particularly around the rug edges. Lighter colored borders or tassels look like they've been stained by dirty water in places. As other reviewers have commented, their rug pads also seem low quality. They leave a grey residue on your hands and have strong VOC odors. The rug pads aren't eligible for refunds.

Rugs are an okay value. They make their money on rug pads which are automatically added to each order. You cant return the pads for a refund. They say they are "custom sized" for the rug you purchase which is obvious BS considering there are only so many standard sizes of rugs. The pads SMELL like sewer gas and wont come out. Support would not refund 1 of 8 pads due to a smell that can't be removed.

The non skid pads smelled horrible. We gave them a few weeks to air out but the smell did not go away. We reached out to Rug Source for assistance. They refused to help. I would not recommend this company. Wasted hundreds of dollars.

Purchased two rugs, neither of which were right for my home and looked more faded / damaged than expected. I requested a return and sent both rugs back. Weeks later I followed up and the seller tried to say I returned them after 30 days. After sending proof that I had dropped them off before 30 days, they ghosted me. Thankfully I was able to file a dispute with Paypal and finally get a refund. Terrible customer service and they try to make money by scamming customers.

I used to love this shop, got three or four rugs from them in the past few years. The only problem was the ultra-bright lighting they use for photos distorting the color so what you get is often not what you expected. No biggie, with free returns, though. But I've just had an upsetting experience and I don't even see what they have to gain from treating me badly. I'll tell the story: the cart suggests adding a rug pad when you check out and I accepted that the last couple rugs. I was unpacking them weeks later and saw the rug pad has a rubbery layer for grip. Having a latex allergy I sealed the packages back up and emailed the company to ask if it was natural or synthetic rubber. I got some weird replies telling me it was felt, fiber, recycled yarn yadda yadda, as if I'd asked about the pad when I was clearly asking about the rubbery coating. I just couldn't get a sane answer out of the rep. No matter how much I explained it was just "the pad's felt". I tried calling, same idiot/jerk. Tried a facebook message, ignored. Finally I tried using the BBB and again got the same weirdo saying the same weird non-answer. But then FINALLY they got off their butt and called the supplier to ask and both the RugSource weirdo and the rug pad manufacturer's rep stated on the BBB thread that I could rest assured there was no latex. BUT THAT WAS A LIE! The manufacturer's rep, thank goodness, included a pdf with all the product details. So after two months of seeking this info I was finally able to determine that no, it isn't safe for me to open these packages. What if I had listened to that claim there's no latex? Good grief. I guess some people just do not care if they hurt someone.

I purchased a 10' round oriental rug that was made in India. I noticed lint was all over my pants after placing it. After vacuuming rug 6 times and filling the bag with lint each time, I called Rug Source and they said this never happened before. After 6 more vacuums, still filling bag with lint. After numerous calls I got a replacement rug. I have filled the vacuum 6 times with same result. DO NOT BUY ANY WOOL RUG MADE IN INDIA AFROM RUG SOURCE AS THEY ARE AN INFERIOR RUG!!!!

I recently purchased an 8x11 antique rug from Rug Source Online. The description of the rug said "Low pile, professionally cleaned, in great used condition". I was not expecting to unroll the rug to find it was not only worn in several places, but also coming apart on the edges AND dirty. When I contacted customer service about this, they were unapologetic and told me that I obviously liked "newer" rugs. I would absolutely not recommend this business to anyone.