DeLynn K.
Customer Service has been exceptional!
I ordered a rug in a 2X3. I got a call a few days later and the employee said that they didn't have that rug in stock in that size and they would send me a larger one at the same price. The area I needed it for a bigger one wouldn't work. I said that I had a rug "bookmarked" to purchase after I got this one and was pleased with the quality. I asked if I could have that one instead. They honored their promise, it arrived very quickly and am happy with it. I am getting ready to order one to replace the one I picked out for the smaller size. I have already recommended this company and will do again. I sure wish all companies still have this good of customer service. Thanks for a great experience.
Response from RugsHQ.comDec 1, 2014
Thank you for leaving your review. It would appear that the star rating was intended to be 5 stars, but was incorrectly selected perhaps since you were on your mobile device. We really would appreciate if you could return to the website to update your review.

