Dalia M.
It took too much to come
It took too much to come The color doesn't match the picture The heat part is too bid and doesn't fit at all The sleeves are not perfect Shorter at the front more than the back The price is too high compared to the quality
Response from Rue HayaMar 4, 2026
Thank you for sharing your feedback — I’m really sorry to hear that the piece didn’t meet your expectations. We truly appreciate you taking the time to explain the issues. Regarding your points: • Shipping time – we understand delays can be frustrating and we’re always working to improve delivery times. We are very transparent with our delivery timelines. • Color – sometimes colors can appear slightly different depending on screen settings, but we definitely want you to be happy with the item. • Fit and sleeve concerns – our pieces are handmade and may have slight variations, but they should still fit and look as intended. We also offer free custom sizing. • Price vs quality – we always aim to provide high-quality modest pieces at a very competitive prices, so we take this feedback very seriously. We’d love to help resolve this for you. Please send us a few photos of the item so we can review the fit and details, and we’ll gladly work with you on the best solution (exchange, alteration advice, or return depending on the case). Your satisfaction is very important to us and we’ll do our best to make this right.