Matt H.
1 visit 2% hit ratio 3 sad faced and I…
1 visit 2% hit ratio 3 sad faced and I was out lol. Shortest and weirdest experience I have ever had. 1,2,3 and out. I joined the casino less than an hour ago, picked up the $54 coin package and in my last 40 $1 spins I won .20¢. They don't have a place you can check the spin history so I went to customer service and explained I had just joined and wanted to make sure I was right in my hit % being at 2. He verified it and gave me a sad face emoji and tried to explain game volatility. I thanked him but explained I have been playing for 40 yrs and was familiar with the term. Explained it was my first visit and wanted to play a bit to see if it would be a good fit for me to put into my rotation but at a 2% hit, that was way out their even on a high volatility game, and I wanted to be sure I was correct before I made another deposit. He gave me another sad face and said I had lots of gc I could play. I thanked him but said I don't play gc. He gave me another sad face, and I closed my account. I am a 58 yr old man not a 14 yr old boy breaking up with his girlfriend lol.
Response from RubychipsAug 9, 2026
Hey there, Royal! 👑 Thank you for the honest and very well articulated feedback - and we have to admit, the sad face emoji situation is not exactly our finest moment. 💎 You are completely right and we sincerely apologize for that interaction. A 58 year old player with 40 years of experience deserves a proper, professional conversation - not a string of 🥺 emojis from our support team. That is not the standard we want to set and we will be reviewing that chat to make sure our conversations are relevant, respectful and emoji-free where they clearly don't belong. We're sorry the session didn't go the way you hoped and we're sorry the support experience made it worse. Both are on us and both will be addressed. 👑 Play Bold. Win Free. The RubyChips Team