rpmliving.comReviews of rpmliving.com

RPM Living manages Lyric Apartments in Las Vegas, where I lived for 31 months. I gave proper written notice and moved out on my lease end date, and my move-out statement still turned a $600 deposit into a $153 refund. The charges included a $20 "Final Move Out Fee" that management calls an administrative processing fee, a $25 "7-Day Filing Fee" for a notice, a utility billing fee charged twice for the same 10-day month, $205 in cleaning, and back-billed utilities. I sent a formal written dispute citing Nevada's security deposit law (NRS 118A.242), which limits deposit deductions to unpaid rent, cleaning, and damage beyond normal wear. Management replied in one day and upheld every single charge without adjusting a cent. If you rent from RPM: photograph every room at move-in and move-out, keep every utility statement, and read the fee schedule before you sign. Expect to fight for your deposit.

Worst Apartment Experience I’ve Had at Ridgemar Apartments in El Paso— Repeated Failures and No Accountability The apartment itself is basic but acceptable. The real problem is management’s pattern of unfinished repairs, repeated failures of essential services, and little consideration for residents when things go wrong. The issues began at move-in. I was told the apartment was wired for internet; it wasn’t, so I had to wait for installation. The AC didn’t blow cold air, and about a month later, when I needed heat, that didn’t work either. Four months later, I returned from a business trip to a soaked bedroom floor and bubbling walls from a burst pipe. Repairs took a week. I slept on my couch while portable blowers ran all night, and I had to remind maintenance to retrieve them. They fixed the wall but left a hole in the ceiling. Three weeks later, I had to remind them again before it was repaired. About a month later, while I was away for work, management called to say they had found my living room flooded during an air-filter change. The same plumbing line had burst again. They repaired it while I was gone, but I returned to drywall dust covering my belongings. My MacBook, left on the table, was ruined. Their response was essentially, “Your renter’s insurance will cover it.” What they neglected to mention was that insurance left me responsible for a $500 deductible. I was expected to absorb that expense after their plumbing failure and repair work. Tenants may have the option of seeking reimbursement through small claims court, depending on the circumstances. In hindsight, I wish I had pursued it. In June, a storm knocked out power to my apartment while nearby units appeared unaffected. Management told me to call the power company because they didn’t handle electrical outages. The power company investigated and determined it was an apartment-side issue. I left work and arrived at the office just before closing, only to be told to return the next day. I insisted they investigate. Maintenance found a tripped outside breaker. By then, the food in my refrigerator had spoiled. A week later, another storm caused the same outage. It seemed to happen when it rained. After power was restored, the AC stopped blowing cold air again. On October 11, 2026, I returned from a three-week business trip to find the AC wasn’t working yet again. I spent the night without air conditioning. That was the final straw. I was 11 days past the deadline to give 30 days’ notice and had planned to go month-to-month while searching for a new place. Instead, I emailed notice and found a much better apartment in both quality and service. At move-out, sections of the exterior ceiling immediately outside my front door were STILL open from a water leak months earlier, with pipes exposed. This highly visible repair had been left unfinished for months. To me, that says a lot about the property’s maintenance priorities. When I discussed leaving, management said I hadn’t given proper 30-day notice. I explained the repeated leaks, property damage, outages, HVAC failures, and unfinished repairs. The response was essentially that none of it mattered. I understand lease terms matter, but so do a property’s responsibilities to its residents. In my experience, management seems focused on doing the minimum and spending as little as possible, even when residents bear the inconvenience or cost. Problems happen anywhere. What defines a property is how management handles them. Here, too often, I had to chase repairs, absorb losses, and push for basic service. This has been the worst apartment experience I’ve had. I strongly recommend looking elsewhere.

I had a terrible experience with RPM Living. After they realized I am located outside of the US now and completely stalled or refused to return my deposit. Communication is non-existent—emails go ignored, phone calls are never returned, and their office gives the runaround instead of processing a proper international or domestic refund. If you do not reside full-time in the US, or new to leasing, do not trust them with your money. Completely unprofessional and predatory practices.

This has been the worst property management experience I have ever had. RPM Living is attempting to charge me outrageous and unsupported move-out expenses, which I dispute in full. I have repeatedly asked to handle this in writing by email so there is a documented record. Every time, I receive only an automated response and never a reply from an actual person. Instead of addressing my dispute, RPM simply demands payment and sends another invoice. I have requested an itemized breakdown of every charge with supporting documentation (move-in/move-out inspection reports, photos, receipts, and invoices for any work performed) and a written response from a staff member. I have received none of it. Until I do, I do not accept these charges. Renters: document everything at move-in and move-out, keep all communication in writing, and expect to fight for a real response.

I would give RPM Living a negative rating if BBB allowed it. My experience as a resident has been extremely disappointing, especially regarding how a serious water-damage and mold situation was handled. In December 2025, fire sprinkler heads in my building failed during freezing temperatures, causing significant water to enter my apartment. This was an issue involving the building’s sprinkler system and maintenance—not something caused by me as a tenant. Unfortunately, the damage was not fully addressed. Additional water damage was later discovered in my entryway, closet, island, second bedroom, and under the sink. What should have been addressed promptly turned into approximately eight months of dealing with water damage, moisture, mold, damaged baseboards, repairs, rebuilding, cleaning, repeated follow-ups, and disruption to my home. I had to take time away from work, move my belongings multiple times, and repeatedly communicate with management to get issues addressed. I also experienced ongoing health concerns during this period and have medical documentation and testing from this timeframe. Despite the length of time I lived with these conditions, management ultimately told me that compensation would not be provided. I chose this community because of its luxury apartment style, location, and expectation of professional management. I did not choose to live through months of unresolved water damage and mold concerns or struggle to get the situation properly addressed. I am asking for accountability and a fair resolution. My biggest disappointment is not simply that something went wrong, but how long it took to resolve and how difficult it was to get management to fully acknowledge the impact on me as a resident. I hope RPM Living improves its maintenance, communication, and resident-support processes so other tenants do not experience what I did.

Don't try to get your deposit back. I received a statement that I was to be refunded $438.00, but after six weeks and several phone calls, I keep getting the runaround.

Terrible company, only cares about taking your rent money. Properties are falling apart, impossible to get in touch with anyone representing your complex (not their underpaid workers' fault, btw). The execs of this company should be ashamed. I'll be seeing you in hell.

STAY AWAY!!! BEWARE!!! Please! If you can avoid it never deal with this property management company. They are stealing from people. They over charge for things you cant put a price on like theyre laundering money. When I was there I saw them systematically evict or run out multiple tenants. I had neighbors they told not to worry about a charge for insurance only to use the charge to get them evicted. I saw my downstairs neighbor go without A/C in the summer until she was forced to move for her and her dogs. I saw 8 different other people get evicted at the same time all because they wanted to rennovate the property to draw in more suckers. Anytime I had a problem at my place I had to contact them multiple times to get anyone to help or fix things. After I moved out they charged me for a bunch of issues I had called maintenance on and they never showed up. Now I get a call once a month to pay this payment plan for these things and now they can be prompt with contact. This is the worst property management company you could ever deal with! STAY AWAY!!!