Dymd3z D.
Customer care issues
Royal has some nice furniture, but it took over a year to receive one small chair side table that I needed to complete my living room furniture set I purchased from them. The year really wasn’t even the issue, I was understanding of the back orders due to Covid. The issue was the misinformation I was given every time I inquired about when I would be receiving it. Royal never was proactive on the situation. I always had to keep calling to get updates and the updates that were given were always wrong. I honestly think the table had probably been received in sooner but was sold to or given to someone else. I think I was out of sight out of mind for them. I fInally got my chair side table a year after initial purchase. Now I’m in the market to purchase some bedroom furniture but my husband is adamant I not order it from Royal due to the issue and lack of customer service /care we received with our other purchase.