royaldistributing.comReviews of royaldistributing.com

I ordered a tire for my motorcycle. I was contacted by Claudette who said he order could not be completed as the product number was incorrect on their cart. I told them I still wanted the tire and was sent an invoice that had an error as the product was not in stock. I emailed several times, and phoned, but the problem was never solved and nobody ever responded. My money had been refunded so no loss but the communication is so poor I see no reason to buy anything from there again.

I’m very disappointed with my experience at Royal Distributing in Whitby. I purchased a marine gas tank that was only about two weeks old. After filling it with gas for the first time, I discovered that the tank was defective — it was actually sucking in and collapsing in the middle, and fuel was leaking out around the filler. I brought the tank back to Royal Distributing expecting a straightforward warranty exchange or replacement. Instead, I was given a hard time and told that they needed to get approval from the manufacturer first. Because of this, I was left without a fuel tank and couldn’t take my boat out fishing, which was especially disappointing because I had planned to take my grandson. A week later, I called the store to find out what was happening. I waited on the phone for approximately 20 minutes and still couldn’t get anyone to answer or provide me with an update or ETA. Since I was close to the store, I went there in person — and at the time there were only a couple of customers in the store and the employees did not appear to be particularly busy. I explained that I had been sitting on hold for 20 minutes while standing in the store and asked why nobody was answering the phone. The employee who originally took my tank still could not give me a clear answer about what was happening with it. When another employee heard me asking why my call wasn't being answered, he told they are "busy," which was difficult to understand given what I was seeing in the store. The biggest issue for me isn't that the tank was defective — defects can happen. It's how the situation was handled afterward. I expected better communication, customer service, and some effort to keep me informed, especially for a product that was only two weeks old. I hope Royal Distributing reviews how situations like this are handled because the lack of communication and customer service left a very bad impression. I will be thinking twice about buying anything there if this is what you're going to get when you're bringing something back that's defective.

Send an email on an order that didn't get shipped, and get no answer. Terrible customer service. My only recourse now is to go through PayPal.

Not only do they not answer the phone, but when you leave your number for a call back AND a message for them to call you back, THEY DON'T!!!! I'm glad they're making enough money to essentially turn down customers.

Terrible company. Ordered gloves and a helmet on Jan 03.. said it would ship the 8th. They keep taking and refunding my money. They said I cant cancel it its already for shipment. Now they canceled my gloves saying not in stock after they held my money for almost 2 weeks . I called in the guy said days ago my stuff would ship. Both my items. Now days later they say my gloves are out of stock. Still holding my money for the helmet. That im sure will be the same thing. I would've went to the store. We Will never buy from them again. This is ridiculous. Same story from 100s of people. We needed this for our snowmobile trip. What a crappy company Lied to me both times I called saying it would ship that day. Then cancel it . If you want your items DO NOT BUY FROM ROYAL DISTRIBUTING

Used to be , order before 3pm and get it the next day. Then it started taking a couple days,still ok. Now states will leave in 3 days , 4 days later hasn t left, calling does no good, no more info and rude.Will not let me cancell even though not shipped out on day they said they would.On the fourth day I get a label created tracking(still not shipped out)its now thursday 1pm.It will not be here before the week end.whole week wasted.For sledders out there a week is everything,we may get 5 or 6 weeks of good sleeding if we re lucky.So order from kimpex , fortnine , revco even amazon...

They just keep getting worse over the years . Shipping that take forever even if the store is 3h away . Very bad service too when you call them ive been buying from them for 8years but now its over for me .

Placed an online order on Sept. 25 2024. Did not receive it as of today Nov. 18. Called 8 times. E-mailed 5 times. Receive confirmation from Becca, signaling the cancellation of my order and preparation of a full refund. No refund yet. Talked to Xavier on Nov 15. Gave me a Puro tracking no. for Nov. 18. Number for Puro was false. Talked to Xavier this morning. Tells me my order is coming soon. Unbelievable. Nov.22: Received a refund for the full amount. Finally. Took exactly 2 months to be resolved.