RoyalcarribeanReviews of royalcarribean.com

DISGRACEFUL AND ABUSIVE. The most horrendous supposed celebration where family kidnapped and denied human rights and thrown out after three days in a foreign country after helping with a mh crisis. Victim abused, denied rights, food, change of clothes and was a ViCTIM!!! This company’s procedures are abusive, unlawful and WILL be challenged in court . He was even called a wife beater n he hadn’t done a thing wrong! Port transport told he beats his wife!! No he doesn’t!!! They threw a young couple and their young baby out with no way of getting home, for an event that was beyond her control. Totally ignorant . Sledgehammer process and abusive. After years of travelling with them, no more. See you in court. Update…Then after a traumatic and expensive way home with a young baby, they were faced by police at their door who agreed it was a total disgrace and fault of RC. Police were very shocked.,No case to answer.,big boys trying to cover their tracks for their massive abuse to a family. Totally out of order !

First cruise on board the Utopia of the Seas cruise ship. Most staff members were exceptional with the odd one being extremely rude which did dampen the mood. My main reason for a low score is because my teenage son was booked for jet skiing in the Bahamas, which you can imagine being the highlight of his trip! This was cancelled minutes before due to the weather which was fine for this duration and I was informed by staff this is the norm! Had we been informed earlier we could have attended a morning session. Royal Caribbean are clearly used to this complaint as they refer you to their T&Cs – yet their website promises: 'experience the thrill of a lifetime....', which is untrue! If you want to avoid children being disappointed, I suggest a trust worthy provider.

Got off of enchantment of the seas today what a joke horrible food rooms outdated AC didn’t really work. TV had 3 channels plays the same stuff. Lines going through it go to guest services they don’t do anything to fix the problem The seas wasn’t even that rough but the ship was shaking side to side so bad The buffet is on the pool deck me and my fiancé walk in there to get a bite and was told can’t enter cause she had a bathing suit on but there is no sign stating bathing suits are not allowed other people in there sitting eating dressed the same but yet we got told not to enter so I had the rundown get a shirt elevators are extremely slow and 1 out of service entertainment was the only thing to do on the ship and it wasn’t even that good. Can’t even hear the people when they talk. through the speakers went to Cozumel told our excursion was 9 hours and we only had 5 hours there booked through Royal Caribbean on the ship it’s sad that they put a better image out of a ship and you spend quite a bit of money for an experience like that just want to give people a heads up before entering that ship you tell the front desk your problems and call the number they basically take your money and it is what it is

Do NOT SAIL WITH ROYAL!!! My heart aches as I recount my experience on the 3-day cruise to the Bahamas on 11/8/2024. The Allure of The Seas, a ship draped in beauty, promised so much more than it delivered. Arriving to find my bag damaged was just the beginning. It felt as though the staff were lost themselves, amidst the very ship they were meant to be guiding us through. I had poured my heart into planning a romantic surprise for my boyfriend—chocolate-covered strawberries, wine, and cheese awaiting our arrival. But as I walked into that room, my excitement turned to disappointment when the surprise was nowhere to be found. To make matters worse, when they finally presented the covered dishes, they carelessly placed them on a small table next to the couch, as if it were just an afterthought. The activities felt stifled, confined to cramped spaces that robbed us of the joy of participation. Wandering the ship became a frustrating endeavor, as I was misdirected time and again about the locations of shows and restaurants. Even the app, designed to simplify our journey, betrayed us with incorrect information about the comedy show’s venue. It felt surreal that the guests appeared more informed than the very staff meant to assist us. As for the food—my culinary expectations plummeted to the depths of disappointment. The buffet offerings lacked flavor and enthusiasm; my scrambled eggs were runny, and the smoked salmon was unappetizingly slimy. After an agonizing wait for dinner, drinks, and to place an order, I was presented with a vegetarian option that was little more than mushrooms in a sad marinara sauce, crusted with breadcrumbs. I couldn’t bring myself to eat it. When I asked for an alternative, it came in the form of mushy white fish, another culinary misstep. In the end, I was left with nothing but bread for dinner and later felt compelled to book a specialty restaurant, a decision that only felt like a desperate attempt to find something worth savoring. The cruise line seemingly forced us into a corner, where we had to pay out of pocket for decent meals after being disheartened by the dreadful complimentary fare. To top it off, my boyfriend and I were obligated to purchase the deluxe drink package—even though, due to medical reasons, I could not drink most of the items on the deluxe list, I was told I had to purchase. Only to sit next to a random couple that told me they were not force to both buy the $134 per person package. I made five calls to customer service upon returning home, each time feeling more frustrated than the last. I spoke with Bell ID# 1010646, who gave her hollow apologies, and the offer of a measly $55 to offset my $110 gratuity which felt like an insult. I was denied the right to speak to someone above her and Royal closed out my case. Lastly, the cruise took their full charges at the end of sailing and still placed a hold on my card, which may take up to 14 business days to clear. $1000 hold even though they have been paid in full! Of course when I called I received the same Customer Service Rep Bell ID#10106456 that offered me another apology with no resolve. It’s evident that Royal Caribbean is accustomed to complaints like mine; the lack of genuine care was palpable. Please spare yourself the heartache and the expense! Save your hard-earned money and precious time—choose a different cruise line and pursue an experience worthy of your dreams!

My wife and I were on the new Celebrity Ascent, Mediterranean Cruise. First thing done was to call at Customer Services and ask for the 20% Gratuity to be removed and was told this would be done but would take a couple of days. I noticed that when buying a drink 20% gratuity as added. At this time the ship was berthed in Ajjacio and subject to the laws in the jurisdiction of France. I pointed this out to the Ass Bar Manager but he could not give a reasonable explanation and kept repeating "Its Company Policy and it won't be removed". A day or two later I made the same complaint to the Deputy Manager Drinks, she also could not give an explanation and also kept saying "Its Company Policy" Tips and Gratuities on this side of the Atlantic are Discretionary and NOT Compulsory. This is an ILLEGAL practice that should be stopped!

I recently booked a cruise to the Greek Islands but had to cancel as I broke three ribs. I had paid for the cruise in full but was informed I could get no refund. I fortunately had Holiday insurance and was refunded in full. I'm a member of Crown and Anchor, Royal Caribbean's loyalty Scheme. So after all the upset they refused to credit me the loyalty points even though I paid in full for the cruise. Absolutely disgusting, I will never travel with them again.

23/8/24 we took the ovation of the see cruise from Seattle to Alaska . Outside staff was very rude and not helpful Problems encountered. Excessive queueing, meal times, embarking and disembarking, tours. And the restaurant close 9 .30 and buffet close 9.30 aswell. I am gluten free( celiac) I couldn’t find the food in buffet and the restaurant food also wasn’t good . On supplying your credit card details you are advised that;- 1,You will be charged a gratuity charged, per person per day. 2, You will be charged a gratuity charge for every drink you order. 3, Drinks are charged at twice the local uk pub rates, to then be charged not only gratuity again but also VAT. No duty free on this ship. 4, Cabin staff and waiters give a fantastic service, but other staff are not helpful. If they don't know they just tell you something to get rid of you. 5, Entertainment (Shows) were of a poor standard. And there is no many shows . Will never book on this company again, feel as if ive been totally fleeced and screwed.

Excrement!!! My family and 2 friends,(me, husband and daughter, daughters friend and my friend) all adults, went on a cruise for a week to France and Spain in May 2024. Biggest, unbelieveable issue, happened on the third day of our cruise. We had been out in the morning, came back to our cabins, my friend went to the toilet, as she's sitting there (as you do!) she sees a lump of what she thinks is foundation make up, touches it, and realises it's not! How did a lump of excrement get on our folded bath towels. We could not believe it! Was it our cabin cleaner? Did one of the staff come in while we were out and do it? If so, why? We called customer services, they came down, offered us a free cocktail as we were so shocked, big mistake! Apparently, because we accepted the free drinks, that ment we were compensated for this incident. We went to customer services, they said that they would 'investigate', but they told us as we had accepted the drinks, that was considered compensation. We had been on a cruise with RC last year 2023, for a week, they only had 2 shows, well on this holiday they were showing the same shows! The other shows were guest based, such as 'Mr & Mrs' etc. I'm afraid their standards have gone down and we will not be going on a cruise with them again.