RowentaReviews of rowenta.com

Sur 3 ventilateurs commandés, seul 1 a été livré, sur le suivi, le colis contient bien sûr 3 ventilateurs … Impossible de joindre le service client, après 2 heures d’attente au téléphone, ça raccroche systématiquement. Donc impossible de faire une réclamation.

Comprei uma ventoinha e 3 dias depois recebi um email a dizer que a compra tinha sido cancelada, a mesma ficou fora de stock e no dia seguinte custava mais 47€ do que paguei por ela. Em vários artigos apresentam o preço de venda e logo ao lado o preço recomendado mais barato que o PVP. Esta marca é ridicula!

c’est un roman le SAV : 1h45 d’attente pour vous laisser ensuite en plan et vous faire raccrocher au nez par un robot qui vous harcèle pour noter l’ intervention pourtant en cours . Chat virtuel inopérant. Envoi en express vendu 9,99 € mais non assuré, apparemment… mais quand aurai je l’info ? J’attends … en espérant être au moins remboursé des frais indûment encaissés.

Zéro double zéro pas reçu mon aspirateur 140 € impossible de contacter qui que soit Mail chat tel personne répond inadmissible

3 aspirateurs échanges, après moins 1 an d utilisation, et 1 ventilateur à 128 euros qui à fonctionné 1mois..... rowanta plus jamais

Kreeg een ventilator geleverd die herrie maakt (in 1 stand). Wil hem terug geven of een nieuwe laten leveren. Maar op de website krijg ik de melding 'Het opgegeven ordernummer Postcode of Email is onvindbaar.' Telefonisch contact laat al de hele dag een bandje horen 'op dit moment zijn we niet bereikbaar van 11:00-12:00. Heel slecht dat je retour niet probleemloos kan worden afgehandeld als je een ondeugdelijk product hebt geleverd gekregen.

This is unacceptable and unprofessional. Order number #4001113752 I called and requested my order be cancelled. I was told it would be (I have a phone recording of this) and I received an email confirmation the order WAS CANCELLED. Now I'm told today the order was shipped and I'm responsible for the cost to return it. This is ridiculous!

I recently purchased a new container with a filter (SS-2230003753) for my X-clean 10 mop vacuum. It turned out there was a problem with it, preventing water from draining into the reservoir, meaning I have to empty the container every 5 minutes. After struggling for several weeks, I contacted customer service on May 1st. After several emails back and forth—they kept requesting additional information—I received a response on May 26th stating that customer service was busy. Since then, I haven't received any answers, and in the meantime, I haven't been able to use my vacuum cleaner for several months. Making the service as complicated as possible, asking for extra information multiple times instead of everything at once, and then not responding in the hope that people give up. The strategy is clear.