ROVUX FootwearReviews of rovuxfootwear.com

I am surprised with all these positive reviews. I got this shoes because the reviews are really good but in fact the shoes on the picture look much better than i real life. The quality is so so. The size chart for this brand isn't correct. I ordered a wrong size, the customer support offered me another pair which was very nice of them, but they sent a wrong size again. Now they are saying they will not send me the right size since sizes U6.5 and US7 are just the same. Which logically can not be true. Also the delivery to the USA is about 35 days, so they use the cheapest Chinese shipping companies, the packaging is also not great- they don't come in the box. For this price they could put the shoes at least in a box.

I ordered 2 of the same shoes, same size, different color. They don't have sizes on the shoes, but i could see and feel both pairs weren't the same size. One was bigger. I emailed customer support and they sent me another shoe but smaller than what i ordered. When i told them that they didn't resolve the issue, they were really rude and then never responded to me again. They later claimed in the bbb that they did it to be nice bc the shoe didn't fit. I tried explaining to them that they sent me the wrong size shoe, and that i know this bc i ordered two seperate pairs and one fit and the other one didn't. The customer service was rude and never resolved my issue. Just completely ignored me after i told them over and over that they made a mistake. I'm so bummed bc i.I'm out money and i have 2 shoes that do not fit. I wont ever order from this company again simply bc they were rude and did not care to address the situation. I'm also worried this will happen again and I'll lose out on more money.

I bought a pair of 39 trainers that turned out to be too small; the next size up was big. The company will not accept refunds which I think goes against trading standards. I have to bear the loss of $98. This further reinforces my negative experience of shopping off Instagram or Facebook.

DO NOT BUY SHOES FROM THEM. I ORDERED SHOES IN JAN 2021. I BOUGHT 3 PAIRS. THEY CAME AT DIFFERENT TIMES. SHIPPING TAKES A WHOLE MONTH. AND ITS MARCH NOW AND IM STILL WAITING ON THE 3RD PAIR OF SHOES. AFTER CONTACTING THEM THROUGH EMAIL ONLY. I WAS TOLD THAT THEY WAS DELIVERED AND MAYBE CHECK WITH MY NEIGHBORS OR MAYBE SOMEONE STOLE THEM OFF MY DOORSTEP EITHER WAY IM NOT GETTING MY MONEY BACK FOR THE MISSING SHOES. AND IM NOT GETTING THE SHOES. SO THE PAYING CUSTOMER IS TAKING THE LOST ON BOTH ENDS. AND THE COMPANY WANTS ME TO DO MY OWN INVESTIGATING ON WERE MY SHOES ARE. NOT VERY PROFESSIONAL AT ALL AND I WOULD NEVER BUY OR RECOMMEND TO ANYONE. THE SHOES ARE ALL MUSHED UP IN A BAG. AND THE FABRIC THAT THEY USE IS CHEAP!!!!!! PLEASE DONT WASTE YOUR MONEY. BECAUSE U WON'T GET IT BACK!!!! AND SHOES WILL TAKE 2 MONTHS TO GET TO U.

I think the product is first and foremost poor quality. The material and functionality isn’t good. You can tell the design is very tasteful and good looking but the feel, use, and performance is dangerously awful. Worse is their return policy. For such a new company that’s primarily all online- you should offer a much more convenient return policy for people ordering footwear online.... All successful shoe brands can offer this.

Two separate orders I was missing shoes. I love the brand but this customer service they have is making me hate it. I've been writing to them for almost a week and they are not responding. They claim the other shoes were sent separately but they can't provide me with tracking or a response as to why. Two separate orders. I'm missing two pairs from one order and one from another.

Ordered shoes they arrived and run small.. I have tried to exchange them and have sent pictures they asked of me. No one from customer service ever emails or gets back to you. I want to get a larger size that's all. Customer service is non existing.. save your money .

I purchased 3 shoes and they arrived 3 weeks later. They were a size too big and they looked like clown shoes ! When I asked to exchange they said sorry but that they don’t do that especially if you do their buy 2 get 1 free deal. So basically I am stuck with these shoes and I spent almost $200 dollars. The least they can do is exchange them. Not a great experience and I will never recommend them to anyone.