RouteGenieReviews of routegenie.com

Very polite and helpful.

Route Genie Support has always been quick to take care of any issue and very friendly.

Mike was friendly, listened to my problem, and solved it while I was still on the phone. I was continuing to get payment reminders for an invoice I had already paid, and he was able to find my payment. This was very helpful.

Michael was great. Everyone that I interact with at Support is incredible.

Mike K has a very nice voice and tone, very helpful and seems to be very proactive.

Mike is constructive and wonderful at his job! He teaches me a lot when I hit roadblocks on Route Genie. Thank you for the service Mike!!

Pros: The software, if it were to deliver on its promises is itself excellent. Excellent pricing model for the industry. Cons: Customer service is lacking. Software overpromises and underdelivers. It is not built for rural transportation companies. Hard to learn for staff in the office, CHC integration is not great if in Wisconsin and MN with our payers. Misses A LOT of revenue, despite tweaking all the rules and settings per RG's guidance. Overall: Years ago when I first signed up for RG I was enthusiastic. It certainly provides a lot of data. The customer service is dismal. You ask a question and get a non-relevant answer or they try to upsell you on something you are already paying for!! It "has good bones" but significant operational and service delivery issues.

We’re still early in the transition to RouteGenie, and the verdict is still out, but we’re optimistic. The user interface, credentialing, and reporting features are what sold us. We’ll update this post as things progress regarding our onboarding experience at RouteGenie. Hayden M. Director of Compliance Divine Right Transportation, LLC