Rouse HomeReviews of rousehome.com

I was a little hesitant to order from Rouse because of the reviews on here. I decided to share my experience because it was a positive one. I ordered a set of dining chairs from Rouse because they offered a great discount compared to other retailers. I was prepared for a long shipping time based on reviews here. The chairs arrived from overseas about 3 weeks after I placed the order. I think that’s totally reasonable, especially with free shipping. The chairs are great, and I don’t need to return any of them. I know others have had issues with the return process, and I can’t speak to that. I will say that I emailed customer service a couple of times (once about the discount and a second time to ask whether I needed to arrange a delivery date with the freight forwarder). Both times, they got back to me in less than 24 hours. My customer service experience was very good. All in all, I’m very pleased with Rouse and would order from them again.

I ordered 4 custom chairs by a Danish designer. They arrived just as I ordered them, and in perfect condition. Don't be discouraged by the long wait times for shipping and customs clearance. Once your items arrive in the United States, you will receive a tracking number. It was also really seamless to schedule my delivery through the logistics provider's website. After reading some reviews online, I got a bit nervous about my order and that the chairs might never come...but the two times I called Rouse, they answered immediately and reassured me that the chairs were on there way, and that tracking is only available after they arrive in the US. I would definitely order furniture from them again - they have a beautiful selection.

Bought the Gubi Beetle Chair and I am so happy with my purchase. All of my questions were answered super quick and was able to get a ton of swatches to choose from which was so helpful. LOVE LOVE LOVE!

My lamp arrived shattered to pieces! Got a replacement, free of charge. Thanks Rouse Home!

I am very happy with my Rouse Home purchase! I was very worried because I read reviews about products being damaged only after I ordered 6 Gubi chairs. I even wanted to cancel my order but decided to give the company a chance. Shipping does take a long time which is indicated only after you purchase, but this is pretty standard when ordering Nordic/Scandinavian designer furniture. My order was delivered within the estimated delivery time and customer service replied to me within 24h every time I inquired about my order. Most importantly, my 6 chairs arrived today in pristine condition. Each chair was wrapped and protected in the designer box. 100% authentic and in perfect condition, and this is the best price I found online in addition to be able to pay with Affirm. I will buy again from Rouse Home if they continue to offer competitive prices. I'm very glad that I had a very different experience than other customers and I would highly recommend.

I purchased the Wishbone Chairs from Rouse Home for my dining room and LOVE THEM! Was a bit skeptical at first..not sure if they were 100% authentic. But they are. No knock offs or copycat designs here.