Sylwia
⭐☆☆ ☆ ☆
⭐☆☆ ☆ ☆ Monday 2/09/2026 UPDATE STILL waiting for Nova to contact me. Very disappointed. Monday 2/02/2026 UPDATE STILL WAITING FOR NOVA TO CONTACT ME. Monday 1/26/26 UPDATE I sent you an email as requested but never heard back from you, Nova. I really enjoy the product itself and have continued ordering because it works well for me. Unfortunately, my experience with customer service has been very disappointing — not once, but twice. After the first issue, I sent an email explaining what happened and never received a response. I also checked my spam folder to be sure it wasn’t missed. Because of these experiences, I almost stopped ordering altogether. The product is good, but the customer service does not reflect its quality.
Response from roundhouseprovisions.comJan 21, 2026
Hello Sylwia. My name is Nova, I am with Roundhouse Provisions. I deeply apologize for any inconvenience you have experienced. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.



