RoseHostingReviews of rosehosting.com

== Review last updated 26th May 2019 == We signed up with RoseHosting for a managed VPS service late 2018. Their reviews looked pretty good compared to some of the competition, and the pricing was reasonable. The other option we were looking at was SiteGround, who gets consistently amazing reviews. Initial experience was not good. We were put onto an ancient (8 year old CPU) DDR3 machine, which was deathly slow. Confronting support (since they advertised DDR4 servers....) we were told that running benchmarks is against the ToS! No apology was provided, but we were moved to a better performing server, and we are presently happy with the current performance. It started out... ok. We experienced occasional downtime, but it didn't appear to always be server related, since sometimes the RoseHosting main website went offline at the same time as our site, which suggested possible network issues. The support team seemed responsive, and it was easy to get onto live chat. However, even when we asked, they offered nothing in the way of explanations of what caused the outages. This is our main business website - if our website goes down for any serious length of time we stand to lose a lot of money. While outages were generally short, at rosehosting they seem to occur more frequently than with other hosts - even compared with the cheapest budget hosting company that I currently use. I kept hoping that things improve from here, as it is hard to find good reliable hosting, so good hosts should be treasured like gold. But I continued to be disappointed. On 26th of April, Rosehosting suffered a major outage with their core network hardware, which took both our and theirs site offline for well over 2 hours. It took over 1hr for the outage to be posted on their network status page. I would have expected some redundancy on all core routing hardware, but perhaps there was a failure that affected that too. Following this outage, I have provided a copy of the reply that Rosehosting sent to me below, at the end of my review. Make of it what you want – I don't think I need to add any more. For anyone that is curious, our main site is now sitting safely with SiteGround. One other thing to be aware of that especially concerns me (and I hope it's not true!) it looks like there's credible claims of review sock-puppeting from RoseHosting occuring. So make sure you inspect reviews thoroughly. === Past Site Downtime (outage > 5 minutes) === • 26th April 2019: 2hrs 38min - Entire Rosehosting website and my site were all down. • 11th April 2019: 40 minutes • 9th April 2019: 13 minutes • 25th March 2019: 11 minutes • 15th Feb 2019: 18 minutes • 29th Jan 2019: 7 minutes • 4th Oct 2018: Signed up to Rosehosting - no outages that year! =========== 26th April 2019 Hi Mr. P, We are sorry that you went through another outage earlier today. This outage was due to a catastrophic hardware failure of one of our switches, a failure that we had no prior warning about. We handled this issue in the fastest time possible. We also understand that you expect the service to be available 100% of the time and unfortunately that was not the case for you today and in the past few months. Unfortunately, hardware fails with no warning sometimes, and it will continue to fail as all hardware does sooner or later. This was due to an unfortunate series of events that mostly affected the equipment you specifically were hosted on. No other customer has seen so many outages and the experience you had is in no way typical for our average customer or for our service in general, which has been stellar since 2001. Our biggest priority is the satisfaction of our customers and it appears that in your case we failed to deliver and your satisfaction with our service has never been worse. Because of this we feel you will be much better served elsewhere, which is why we are sorry to inform you that we will be terminating your services and closing your account at the end of May (05/31/2019). We will also refund your payment for April and will not bill you for the month of May while you arrange to move your data to another provider. In addition, our admins will be ready to help you with your outgoing migration. Thanks for your understanding and we apologize again for the inconvenience. Customer Service RoseHosting.com =============

Avoid this provider at all cost. We are a small non-profit Association that had our web site developed then hosted with RoseHosting. The site cost us about $3000. Once this site was installed we set up auto-pay and they continued to bill us annually with no problems. When our credit card on file expired in January after the 3rd year of auto renewing; they sent automated email reminders which were not received on our side. We were advised by some of the association members in early February that our site was down. We followed up with Rose Hosting immediately and their billing and support said they had deleted all of our data and there was no way for us to pay a re-reinstatement fee to have our site and data restored. This was done on the 27th day of January. Also, they had made no effort to call or text us to notify us the billing had expired before deleting all of our data. In addition when we spoke to the billing support they were highly unprofessional. Your data is definitely not backed up or secure with this company and they do not have your best interest in mind.

absolute crap. never fixes anything. doesnt know http from an ip address..its always about the ip address...yours or thiers..problem has nothing to do with an IP address- but they insist on asking anyways bc theyre so dumb and script kiddied. doesnt know jack about setup nor hosting of websites. Doesnt install web panels at all- you have to ask for them. They are not preconfigured on the server images. Does not offer LAMP- offers LAMP as a "feature" of the operating system. Its up to you to setup and install the full taco. Ive been hosting for years- 7 companies and 13 complaints to ICANN for a domain that according to copywright law is legally my IP. Wants to vendor lock it in again by updating ICANN. I refuse the lockout. needs to hand over my domain, its keys etc at once -before getting sued w a president approved IP lawsuit. This subcontracted to hell company thinks things are a game- I bet the same arsehat writing my inbox is complaining here. Thats how small the non-existant company is. If it existed- it would have a CEO, a CFO listed publicly. NONE are showing. Thats standard business practice AFTER LESS THAN ONE YEAR. I just folded a business. Its common business knowledge about publicity of information after filing legally required documents. Not throwing this back at me- you convinced me to hand over my domain- offered no assistance, blacklisted my IP address, my credit card, my domain name-- then want to debate the fact that your servers are refusing to load images. AND THEY WERE. This is not my fault and when confronted about it- you closed my account because you dont give a damn about your customers. If companies are getting repeated minus anything stars it because they need to resolve problems- not pass the buck , not play the blame game. I charge 20mil for defamation. This is the truth. Im a certified Admin- have been so since 2001. I have two active(A plus, netware 5)- one inactive certifications(MCP). I am finishing my bachelors after 10 years of rough seas with bad colleges and life. I have an above TS security clearance with the DoD. I worked as a naval media mate. If I cant be trusted to give an HONEST review- nobody can. AND comments of said nature are slander. tech support is nonexistant. dont know what this company has been formerly- but obviously not in IT for as long as it claims to have been. if so- I would have heard about it(I was in college when they came online). I was ONLINE then under a different TRADEMARK. They did reimburse me (TODAY 9-20) after fighting with them over my money. Never coming close to a company like this ever again. At least hostgator sounded dumb- and I could tell from 3am ignorance that some idiot left the startup script in crashed mode. Needless to say im not with them anymore, neither. Needs to apologze to ICANN- which needs to apologize to me- about my OWNERSHIP of MY DOMAIN TRADEMARK and immediately provide the unlock sequence without any more bs. There is no I..I..I..I I..you are trying to lock me out of my domain as we speak w ICANN by not notifying them of my refusal to agree with thier lockout. DOMAIN updates seize domains for 6mos. I told you not to do this. YOU DID IT ANYWAY. You owe me 6mos of downtime while I CANNOT use my domain name- AND the cost of anew temporary one, AND the BY THE HOUR FEE at 35/hr to update my website THAT YOU CAUSED by your negligence. --NO, I dont need you nor ICANN. I DO have a working .BIT domain- two of them and they are LIVE as we speak with over 25 nodes each. But after five years- WHEN I OWN THE TRADEMARK and COPYWRIGHT- (it doesnt need to be filed for) this is where I draw the line. When I am about to go public as an organization (.ORG) is not the time to screw with me. Hand over the domain or both you and ICANN are risking a international lawsuit. Hows this for your lawyers? You can subtract three more stars.