RosabelleReviews of rosabelle.com

I have been waiting over 6 weeks with no communications. I have emailed but j am wondering if it was a scam The advert was on Facebook. Did anyone else order through this method

If I could rate this joke of a company less than 1 I would. Waited weeks for it to arrive damaged box slit open and no instructions. No response from company after over 10 emails sent to them asking how to return they just say package on its way. DO NOT BUY FROM THEM. God knows why this was advertised on a feature on This Morning. Out of pocket for an item I cant use.

Please don’t deal with this company, ordered LED Mask 27/7/26 and has still not arrived 5/9/26. I have asked for update, same tracking number that does not work was given. I have now asked for a refund and they have stopped replying. The Government needs to look into this company. It is taking money and not supplying the product. It’s should receive a nil star rating. Be careful.

I've been waiting almost 6 weeks for my delivery. Every time I send an email the answers are all the same either sorry for your wait or send your order number which I've sent 3 times im at my whits end now the monies were taken out next day '24th July' what do I need to do to actually get my mask delivered???

Absolutely appalling! I waited ages to receive then didn't work. Still waiting for refund and in the meantime I received a text yesterday to say thank you for your order it's on its way!! What why would I order another one when waiting for my refund for the piece of rubbish received in the 1st place and they have taken from my account! I'm fuming. I've given them 5 working days to refund my money for 2 masks now. I am reporting them.for fraud and theft for taking money from my account without my authorisation!!****WARNING ***DO NOT BUY FROM THIS COMPANY

Do not use this company. It's a complete scam like everybody's written. It's disgusting how they can advertise through a main television program. as the same as the other people on the reviews still not receive mind. In future I'm going to make sure I I read all reviews on everything I buy. I will be contacting my bank to see if they can get my money back.

The most appalling service ever. Do not buy from this company. Waiting 3 weeks for my order and getting absolutely nowhere with the customer support. Dreadful experience. Do not use. Go elsewhere.

Like everyone else, I thought I was ordering the ‘revolution’ face mask from the itv this morning, the link must have been hacked somehow as I ended up with the rosabelle, same as all I tried to cancel & nothing & received the mask a month later with no instructions etc.