RORRYReviews of rorry.com

Response from RORRYAug 31, 2026

Dear Ali, Thank you so much for sharing your experience! We’re delighted to hear that Lena was able to resolve the issue promptly and that you’re pleased with the black replacement. We also truly appreciate your suggestion regarding the cable length. For customers who prefer greater flexibility while charging, our D3-12000 model features a built-in retractable cable that can be extended to a more convenient length. We hope it may be a great fit for your needs. Thank you again for your support and recommendation. Your feedback helps us continue improving our products. Best regards, RORRY Customer Service Team

Response from RORRYJul 27, 2026

Dear Latoya, We are truly sorry for the frustration and disappointment caused by this experience. After reviewing your feedback, we agree that the way our message was communicated was inappropriate and could reasonably have made you feel that a replacement was conditional on leaving a positive review. That is not our policy, and customers should never be asked to provide a positive review in exchange for warranty support, a replacement, or any other resolution. We also apologize that you spent nearly a week providing information, only to receive an unclear and unsatisfactory response regarding your phone’s battery capacity and product compatibility. If the product was advertised as compatible with your phone model and is still within the warranty period, your concern should have been handled more clearly and fairly. We would like to resolve this properly. A replacement or refund will not depend on any review being posted, changed, or removed. Please reply to our latest email so our Customer Experience Manager can personally follow up and complete the resolution. Thank you for bringing this to our attention. We are reviewing the communication internally to prevent this from happening again. With much concern, RORRY

Response from RORRYJul 8, 2026

Dear Customer, Thank you for your honest feedback – we really appreciate it! We're glad to hear that the RORRY power bank works great for you. And we completely understand your point about the thickness – we're always looking for ways to improve our product design, and feedback like yours helps us do exactly that. We'll definitely take this into consideration for future product iterations. In the meantime, we chose the current thickness to pack in a larger battery capacity that many users love. But we hear you, and thinner is absolutely something we're exploring! Thanks again for choosing RORRY and for taking the time to share your thoughts. We hope to exceed your expectations next time! Best regards, RORRY

Response from RORRYJun 9, 2026

Hi Tyler, Thank you so much for taking the time to leave a review and for the kind rating! Your feedback means a lot to us. We're sorry to hear the product details weren't as clear as you'd hoped — that's something we're always working to improve. If you have any specific questions or need clarification on anything, please don't hesitate to reach out to us directly. We're happy to help! Thanks again for your support, and we hope to serve you even better next time. — Rorry Support Team

Response from RORRYJun 9, 2026

Hi there, Thank you for the wonderful review! We're so glad to hear the experience was quick and easy — that's exactly what we aim for. 😊 Hope to see you again soon! — Rorry Support Team