rooterhero.comReviews of rooterhero.com

My recommendation is to think twice before using this plumbing company\. If you do call them, I strongly suggest getting a second opinion before agreeing to any major repair they recommend\. I had a blockage in my home and called this company to diagnose and fix the problem\. The plumber who came out did what I felt was the bare minimum and did not resolve the blockage\. Instead, I was told I needed approximately **$7,000 in spot repairs to my sewer pipe**, with the possibility of **up to $30,000 for more extensive replacement/re\-piping to the sewer**\. The way the situation was presented made it sound urgent and as though major excavation and repair work were necessary\. Fortunately, before agreeing to anything, I decided to get both a second and third professional opinion\. **Both told me essentially the same thing: my pipes were fine and did not need to be replaced\.** It turned out that I simply needed the drain line properly cleaned to clear the blockage\. No $7,000 spot repair\. No $30,000 re\-piping\. No tearing up my landscaping\. I understand that plumbers can have different professional opinions, but the enormous difference between the original recommendation and what two other professionals found is extremely concerning to me\. I felt pressured toward very expensive work that ultimately proved unnecessary\. I feel like I dodged a very expensive bullet\. **Before authorizing thousands of dollars in sewer repairs from this company, GET A SECOND OPINION\.**

I requested a drain clear service and camera inspection, the technician came out without a camera and tried to clear the drain unsuccessfully. I showed him the coupon I had from the Rooter Hero website and he said that the fine print does not allow the coupon to be used because they need to use a locator with the camera to find the blockage. The next day the original technician and another technician came out and they ran the camera and locator. I was told that the locator was 7 feet underground and that there was a likely break in the line. I was quoted $10,000 to fix the break, or $14,000 to do a pipe liner. As I am a construction manager, I contacted my excavator and they dug up the area identified by the locator. We dug up where Rooter Hero identified the pipe, however the pipe was actually about 3 feet North of the location they identified. There was no break in the line, instead there was a massive clump of roots in the line where a clay seal had separated from the pipe. I am not sure why the snake did not break through the roots as they were not that strong. Additionally, the pipe was only 4 feet below the surface, not the 7 feet identified by the technicians. I was charged $470.00 for an unsuccessful rooter job and a camera and locator service that was inaccurate. I was told it would be between $10,000 and $14,000 to fix the problem and that they do not issue written estimates. Rooter Hero is violating California Business and Professions Code § 7159, that states any home improvement project where the combined cost of labor and materials is $500 or more legally requires a formal written estimate. Clearly, Rooter Hero is a scam company. They use bait and switch sales techniques and rely on fine print so they do not have to honor their coupons and advertisements.

Rooter Hero Plumbing Attn: Customer Service Supervisor / Management UPDATE/UPDATE/UPDATE/UPDATE/UPDATE RE: Formal Demand Letter – Breach of Warranty, Failure to Cure Defective Work, and Abandonment of Service To Whom It May Concern, This letter serves as a formal demand regarding Rooter Hero’s failure to honor its stated warranty, failure to complete promised corrective work, and unilateral decision to abandon a service obligation after acknowledging deficiencies. Background Rooter Hero performed plumbing services at my residence, for which I paid an initial service fee of $59. Following the service, unresolved issues remained, including persistent gurgling sounds and an improperly secured lid/cap on the main pipeline behind my home. Your company represents that all work performed is subject to a three (3) month warranty. My complaint and request for corrective service fall squarely within that warranty period. After I documented these issues in written correspondence and public reviews, I was contacted by Alex, acting in a supervisory capacity, who explicitly acknowledged my concerns and made the following representations: Rooter Hero would refund the $59 initial payment A supervisor would be dispatched at no charge to inspect and correct the gurgling issue and replace the pipeline lid/cap Supervisor Andrea would contact me to schedule the visit Rooter Hero would address internal issues regarding technician conduct The matter fell under Rooter Hero’s three‑month warranty on work performed I relied on these representations and waited for Rooter Hero to fulfill its obligations. Subsequent Conduct After receiving no follow‑up, I contacted customer service and was informed that no record existed of the promised supervisor visit. Later that same day, at approximately 1:30 PM, Alex contacted me from 408‑933‑9448 / 510‑298‑0965 asking whether a technician was present at my home. I reiterated my availability on Fridays and Saturdays, with reasonable advance notice. Approximately fifteen (15) minutes later, Alex contacted me again and advised that: Rooter Hero allegedly has no technicians available for an extended period, Rooter Hero would refund the $59 fee, and Rooter Hero was “walking away from the job.” Breach and Failure to Honor Warranty Rooter Hero’s decision to unilaterally abandon this matter constitutes: A failure to honor its express three‑month warranty, A failure to cure acknowledged deficiencies in workmanship, and A breach of representations made by its customer service supervisor. Refunding a nominal service fee does not absolve Rooter Hero of responsibility for defective or incomplete work performed under warranty. Declining further service solely due to customer complaints or inconvenience is neither reasonable nor consistent with accepted business practices. Demand Accordingly, I hereby demand the following: Written confirmation that the $59 refund has been processed A written explanation as to why Rooter Hero has refused to honor its three‑month warranty Confirmation as to whether Rooter Hero intends to provide the previously promised supervisor inspection and corrective service, or a formal position stating that it refuses to do so despite the warranty Please provide a written response within ten (10) business days of receipt of this letter. Absent a satisfactory response, I will pursue all available remedies, including but not limited to continuing documentation with the Better Business Bureau, consumer protection agencies, and public review platforms, using the facts outlined above. Nothing in this letter constitutes a waiver of any rights or remedies available to me.

I have never wri8tten a bad review but the eneral public need to know about this. I called this company out to find out what was clogging my Kitchen drain due to a leak that affected my neighbor unit. I was charged $326.00 for a report that stated he has only cleared the traps in my neighbor's traps. My insurance company requested specific information, and I have requested the information twice since March 16, 2026, and they have failed to comply. I will be contacting the State Licensing Board. There are several of these companies and I am specifically speaking of the office located on Laura Alice Way in Concord.

STAY AWAY FROM ROOTER HERO!!! This company is a complete rip-off and I want to share my experience to warn others. I called Rooter Hero on a Friday afternoon to clear a 4" exterior area drainpipe running from my driveway, around the side of my house, and out to the backyard. They arrived within the hour and told me the best method was hydro jetting, claiming it would also cut through any roots. I was quoted $1,844 and asked to sign a contract digitally on the technician’s phone. Shortly after, another technician arrived with the hydro jet machine. Within 10 minutes, the hose reached about 15 feet in and the tech suddenly stopped, claiming the pipe was "collapsed." He then spent the next 30–45 minutes upselling me on repairs: $8,000 to fix the "collapsed" section, or $16,000 to replace the entire line. This was a huge red flag — I told him I wasn’t moving forward. He packed up and left. I was suspicious, so I dug the area myself and discovered there was NO collapsed pipe — the issue was exactly what I suspected all along: roots. The job they quoted for $1,844 was not done, and the excuse they gave was completely false. I then entered what I can only describe as a customer service nightmare. I called daily, left messages, and was ignored. I finally reached a rep named Alex Rodriguez who asked for 24–48 hours to look into it. A week later, no callback. When I finally reached him again, I had to repeat the whole story, and his final response was essentially: You signed a contract, we’re keeping your money. Let me be clear: · They performed minimal work (less than 15 minutes of hydro jetting). · They misdiagnosed the issue. · They attempted to pressure me into thousands of dollars in unnecessary work. · They provided no meaningful service and refused a refund. This company charged me $1,844 for almost nothing. That breaks down to nearly $4,000 per hour of labor. Outrageous. And then they ghosted me. This is predatory behavior. I have filed a complaint with the California Department of Consumer Affairs and begun consulting with Consumer Protection Attorneys. Thankfully, I later contacted DRAIN MOB. They were familiar with Rooter Hero’s reputation and came out quickly. They cleared the drain in 2.5 hours for $875 and did a fantastic job. Highly professional, highly recommended. Rooter Hero is a GARBAGE company. I can’t stress this enough: STAY FAR AWAY. Christianava12 at yahoo.com Mbergman0605 at Gmail.com

I was charged 13,000 dollars for work that was done so horrible that they came out and did the work over for 7800 dollars. The thing is the finance company gave Rooterhero the 13,000 dollars and they haven't adjusted the price and everytime I call they will not let me speak to anyone. They say someone will call me back. And this is showing up on my credit report . I can't get any help

DON'T USE THESE GUYS! I literally just got off the phone after calling their (310) 774-0104 number (Noon at 8/14/22) from their website. I talked to a women who hung up on me not only once, but twice. Why? Because I asked her what would be the cost of snaking two residential drains instead of one. She refused to quote me a price despite the price of snaking one drain is shown on their website. I wanted to make sure of the cost before scheduling them to drop by so I wouldn't get ripped off...which, from the response from their rep, I'm guessing they were planning to do. This is a hero??? They should be ashamed for abusing such a sacred word.