JohnnyWeiz
I love Rooted products!
I love Rooted products, especially the CBD hemp balm. However the last time I ordered though, I had ordered a 2oz 500mg Lavender CBD balm, but received a 1oz 125mg instead. Totally fine, and I get that mistakes happen, I’m just not sure why I was sent an incorrect size when I places the online order for the 2oz and was charged as such. It’s ok! The return was quick and easy :)
Response from Rooted Health & WellnessDec 29, 2020
Hi Johnny, We are so sorry for the mistake! We appreciate your business and are so glade you enjoy our products! We promise to always stand by our word and will always back our customers! Hope you had a Happy Holiday Season with family and friends. Please let us know if there is anything we can do to help your experience with Rooted!