DECEPTIVE💥💥 DECEPTIVE Unfortunately I was hospitalized on 2/8/26 due to a heart attack and had to have surgery on 2/13/26 and unable to cancel the membership, unaware that that there were a renewal scheduled for 2/15. I never recalled agreeing to an AUTO RENEWAL because the service, advertisements is horrible and I DEFINITELY did not want to renew with this company. They have deceptive practices and is scamming the consumers out of money. I HAVE REQUESTED FOR MY SO CALLED MEMBERSHIP TO BE CANCELED IMMEDIATELY AND ALL MONIES ($377) TO BE REFUNDED BACK TO MY BANK. THEY ARE REFUSING TO CANCEL AND REFUND THE MONEY. I NEED HELP PLEASE 🙏
Response from roomvu.comJun 11, 2026
Deborah, we are very sorry to hear about your health challenges and sincerely hope you are recovering well.
We understand that your circumstances were exceptional, and we appreciate you sharing your concerns with us. Please reach out to our support team directly, as we would be happy to review your situation again and discuss a resolution, including a full refund in consideration of the circumstances you have described.
We wish you a full and speedy recovery and look forward to assisting you. We are always open to a direct conversation at [email protected].
AM
Amanda
Sadly disappointed
I signed up for Roomvu after a brokerage presentation where significant promises were made about the platform’s capabilities. I agreed to a discounted yearly subscription and paid upfront. Before committing, I specifically requested that my subscription begin one month later because I was traveling. I was assured this would be accommodated. It wasn’t. I was charged for a full month I could not use.
My onboarding call was delayed by two weeks and lasted only 30 minutes. We did not cover everything that was promised.
Three months later, the issues are still ongoing. My brokerage information has been incorrect. Photos have been wrong. The website does not update properly. Information I upload does not reflect in a timely manner. I have contacted support multiple times by email and through their channels with little to no response.
I have formally requested a refund and those requests have gone unanswered.
At this point, it feels less like a service issue and more like a lack of accountability and follow-through. For a company that markets itself to real estate professionals, the communication and support have been extremely disappointing.
I invested in good faith. I expected professional service. I have not received it.
Response from roomvu.comJun 11, 2026
Amanda, thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that if a customer requests a delayed start date for their subscription, we are happy to accommodate that request when it is communicated to us. Regarding onboarding, our team offers availability every day, and onboarding sessions are scheduled based on the customer's selected time. While standard onboarding sessions are one hour in length, we are unable to extend sessions when a customer joins late. However, we also provide live group training sessions every day, allowing customers to continue learning about additional features and receive further assistance.
We take customer support very seriously. All support, billing, and refund-related inquiries are reviewed and responded to promptly, typically on the same day, and our team remains available for live assistance on a daily basis.
If there are any concerns that remain unresolved, we would genuinely appreciate the opportunity to address them. Please contact our support team directly, and we will ensure your case receives immediate attention.
Thank you again for your feedback.
SI
Simone
Beware of unauthorized debits from your bank account
The videos are fine for marketing. However, I don't recommend using this service. On two occasions they have debited my bank account 2 times in one month. The first time it happened they gave me a quick refund, which was great. The second time it happened, which is this month (2/26) they not only debited my bank account for the monthly fee but 14 days later, they debited $299.97 from my bank account and will not return my calls or emails. That means they took approximately $400 in 14 days.
Response from roomvu.comJun 11, 2026
Simone, thank you for bringing this to our attention, and we sincerely apologize for the frustration this situation has caused.
Based on our review, it appears there may have been a billing error related to your account. We take issues like this very seriously and understand your concern regarding the charges.
Unfortunately, once a charge is disputed through a financial institution, the funds are placed into a formal dispute process and we are often unable to issue a direct refund while that process is active. This can sometimes delay the resolution, even when we would otherwise be able to address the matter immediately.
We regret the inconvenience this has caused and would welcome the opportunity to review the details of your account with you directly. Please contact our support team at [email protected], and we will ensure your case receives prompt attention.
Thank you for your feedback, and again, we apologize for the experience.
AM
Amrita
Dishonest business practices
Dishonest business practices. I was given a large upfront discount based on false promises (e.g., no watermark in ads). During the so-called “trial period,” the platform automatically posted low-quality, irrelevant content to my social media without proper consent. I requested a refund within the 7-day refund window but was denied because their automated system had already posted content. They later issued only a partial refund, deducting $280 from $624 for a “setup fee” and one month of usage—fees that were never disclosed or shown on the receipt. Very misleading and unprofessional experience. Content Quality is really low.
Response from roomvu.comJun 11, 2026
Thank you for sharing your feedback, Amrita. We’re sorry to hear that your experience did not meet your expectations, and we take concerns like yours seriously.
We would like to clarify a few points for transparency. Roomvu does not publish content without account authorization or active setup. All scheduled posts are generated based on the preferences and settings configured within the account, and users are notified in advance of upcoming content with the ability to review, edit, or remove it before anything is published.
Regarding billing and refunds, our pricing structure, including any applicable setup or service fees, is clearly disclosed at the time of purchase and outlined in our Terms of Service. Refund eligibility within the 7-day window is also based on clearly defined usage conditions, which are applied consistently across all accounts.
We understand that expectations around content and results can differ from one user to another, and we are continuously working to improve both our platform and the quality of our templates. While we respectfully do not agree with the characterization of our practices as dishonest, we remain committed to supporting all users and addressing concerns in a fair and transparent way.
DC
danny C.
Got riped off stay away from this…
Got riped off stay away from this company. Tool forever to book a zoom call, then they no showed. Asked for a refund after they wanted to give me back 163 from the 850 I invested. Their material is poor, couldn’t game my profile pic. The list goes on.
Response from roomvu.comJun 11, 2026
Thank you for taking the time to share your feedback, Danny. After reviewing your account and communication history, the records show that your subscription was active and support access was available throughout your onboarding period, including options to book live sessions and receive assistance. We also do not see any confirmed system-wide no-show on scheduled sessions tied to your account.
Regarding the refund, your request came after the 7-day money-back window and after account activity had already been recorded (including content download). Under our published Terms of Service, this places the account outside full refund eligibility. A partial refund was offered as a goodwill resolution in line with those terms.
We also take your feedback on platform usability seriously. If you were unable to update your profile or felt certain materials did not align with your niche, our support team is available to walk you through proper setup and ensure the system is configured correctly for your business use case.
We’re always open to resolving issues constructively. If you’d like further clarification, please reach out at [email protected] and we’ll be happy to assist.
FM
Fort Myers Realtor Billee S.
Misleading Sales Promises and No Refund as Guaranteed
I was hesitant to sign up for Roomvu after reading several negative reviews, but the sales representative assured me those were outdated and that the company had improved its system. I was also promised a 7-day money-back guarantee if the service didn’t meet my expectations.
The concept sounded good, so I decided to give it a try, afterall there was a 7-day money-back guarantee. Within hours of exploring the platform, I realized the content wasn’t applicable to my geographic location and didn’t fit the branding image I wanted. I immediately tried to cancel, but the sales rep encouraged me to complete the onboarding call first, again assuring me I could still cancel within seven days for a full refund.
After the onboarding call, I reiterated that the platform was not a fit and requested cancellation. I sent multiple emails to support and called the 1-800 number, where I was told my requests were received but couldn’t be handled by phone, but the refund was in process.
Then, on the eighth day, I received an email stating they would not refund my money and that I was locked into a one-year contract.
Response from roomvu.comJun 12, 2026
Hi Billee,
Thank you for sharing your feedback. We’re sorry to hear that Roomvu was not the right fit for your business.
We would like to clarify that our cancellation and refund policy is communicated at the time of signup and is also included in the welcome email sent immediately after account activation. As outlined in that policy, eligibility for a full refund is affected when the platform has already been used, including content downloads, publishing activity, or other account usage.
After reviewing your account, we confirmed that the platform had been used during the refund period. For that reason, a full refund was not available under the terms of the guarantee. However, as we do in similar situations, we offered a partial refund by deducting only the applicable setup and service costs and refunding the remaining balance.
We understand that this outcome may not have been what you hoped for, but it was handled in accordance with our policy and the account activity on record.
If you have any additional questions regarding your account, please feel free to contact our support team at [email protected]
JR
Janeth R.
Not worth to work here, run
Most of the plans ends on the pocket of the company, they don't really deliver what they say. No CRM for the employees, no DNC, late payments, micromanagement
En RoomVu no hay seguridad, nunca sabes si te quedas o te vas. Bajan las comisiones cuando vez que pasas sus métricas, te desaniman en las meetings diciendo que lo haces mal y no te respetan como empleado. El jefe directo del departamento de ventas no sabe del sistema solo sabe vender, y por eso no le dan mucha autoridad. Si alguien opina que puede hacer algo mejor se ofende entonces no te puedes expresar. El CEO ve tus feedbacks como ataques y te corre. En realidad solo tienen voz los empleados de la orina y aun así yo personalmente vi llorando mínimo a 3 en sus juntas. Los pagos casi siempre tarde, hasta por 5 o 6 dias. Te obligan a trabajar varios fines de semana sin paga, te lo pagan con más tiempo. Sus leads son las peores de cualquier compañía que haya trabajado en los últimos 10 años, le hablas a la misma gente porque no hay Do not Call list, no tienen un CRM interno para ventas, tenían Hubspot y se lo quitaron por que tenían que pagarlo, usan zoho para RH solamentr, asignan tareas de manera aleatoria y si preguntas por qué te ven mal. Son miles las razones para no recomendar esta empresa.
Response from roomvu.comJun 11, 2026
Thank you for sharing your feedback.
We want to clarify that this review does not appear to be from a Roomvu client or customer. Based on the name provided, this appears to relate to a former contractor relationship, not a client experience with our services.
While we do not discuss individual contractor matters publicly, we do want to respectfully address a few points. Roomvu has internal CRM systems, a Do Not Call process, documented compensation structures, and clear tracking for work performed outside standard expectations, including time-in-lieu where applicable. Contractors are paid according to their agreements, and in cases involving international transfers, processing timelines may vary depending on jurisdiction and banking timelines.
We also take client delivery seriously. Where a service issue occurs, our team works to resolve it, and when appropriate, we provide credits, corrections, or refunds in line with our policies.
We understand that the end of a working relationship can be difficult, especially when it ends due to circumstances involving professional and ethical expectations. However, we believe customer review platforms should reflect genuine client experiences. For any former contractor concerns, we remain available through the appropriate internal or HR channels.
AG
Angie G.
Orientation
UPDATE: That was just the orientation, a lot of promises and that was the end of it. After 2 months of not being able to get a decent customer service, a lot of content issues, content errors, and my social media looking like a spam, I am giving this company not even a one star. DO NOT PAY THEM UPFRONT FOR THE YEAR! you will not even be able to dispute the charges with your bank. Roomvu does not deliver what they promise during the orientation. It is a waste of your money
Arya's orientation was a pretty cool experience: he is patient, has great communication skills and friendly attitude. It was easy to understand content. Good job!
Response from roomvu.comJun 16, 2026
Thank you for your feedback, Angie!
Patience, clear communication, and a friendly approach are qualities we highly value, and we're glad they helped make the session easy to follow and enjoyable.
We look forward to supporting you as you continue your journey with Roomvu!
