RoombaTVReviews of roomba.tv

Response from RoombaTVFeb 14, 2022

Hi James, sorry to hear you were facing issues connecting to our platform during an important event. We experienced a short DDOS attack during the UFC fight night. Rest assured we work actively to resolve this type of issues as soon as possible. Luckily, our service was restored fast enough for our clients to not miss the main event fight. Don't hesitate to contact us if you require further assistance.

Response from RoombaTVFeb 9, 2022

Hi Jyde Aderemi, sorry to hear you have been facing issues connecting to our platform. It seems you aren't aware UK ISP restrict HLS traffic, that is why your playlist didn't load properly, this is a problem with your ISP, not with our platform. We have a very informative KnowledgeBase article explaining what you should do for this specific situations so you can be up and running. Anyway, I have went ahead and refunded your subscription.

Response from RoombaTVJan 24, 2022

Hi Anthony, I'm sorry to hear you're unhappy with our service, we had a service outage during the day you posted your review. Rest assured we worked actively on resolving it quickly enough and the issues were all addressed immediately. For this inconvenience I will happy provide you a refund or an extend of your subscription for free, please contact our HelpDesk.

Response from RoombaTVJan 24, 2022

Hi Sean, there is a known problem with Irish ISP's that blocks HLS traffic and prevents you to use our service properly. This isn't a problem with our service but a problem with your ISP. The use of a VPN would have resolved your issue.