Roolee BoutiqueReviews of roolee.com

Very poor quality items and customer service is lacking!!! Items are almost always defective and very difficult to return due to unrealistic time limit on returns.....and be prepared to pay return shipping if you order online.

I ordered a dress in the color "White Smoke" for my bridal shower. The pictures looked pretty white online and the color swatch bubble was bright white. It got to me labeled "light khaki" in a beige color (both the lace on top and the underlay) and so I returned, but when I did the return, they didn't even offer the full price of the dress (which wasn't bought on sale). I emailed them and asked if I could be refunded the entire amount, minus the shipping insurance I purchased for $1.15 as I was sent the wrong product, and the customer service representative said no, and said the White Smoke and Light Khaki "refer to the same product" and that light khaki was only in reference to the underlay, not the lace, and that they don't pay for returns! I sent a picture back where you could clearly see that nothing on the dress was white or even cream/ivory, like the website led me to believe, and that I wouldn't shop with them in the future as it's not the customer's responsibility to pay for a return when they were sent a product that was not what was described online. They responded with a vague "we value our customer's opinions!" email and no solution. Shop somewhere else, Clad & Cloth has a similar style but cuter and no shady customer service.

Horrible customer service and return policy. Buyer beware!! I tried to return a $80 pair of boots that didn't fit and were horrible quality. The first return label did not work so I requested a new one. Got it, only to get an email that said my return was canceled. Customer service was no help. Don't buy from them!

We found this website from Pinterest. Their clothes look so cute and bohemian, which is totally our style. I was excited until we received our items. They look cheap and the sizes are SO OFF! I wear a L and my wife a XXL. Her items were way too tight so I tried them on and the fit me. Unfortunately since the were Black Friday deals all sales were final and therefor, NONREFUNDABLE! We couldn’t even exchange them. Crazy! We feel like we were totally scammed!

Their clothing looks so beautiful on their website but it is HORRIBLE quality and their customer service is equally awful. I've purchased 3 dresses from there for 50+ dollars, all of which were made from flimsy and cheap fabric (mostly polyester). Dresses like these from China are not worth that price. The straw that broke the camel's back however, was their useless customer service and dodgy return policy. I received a dress that was no where near the measurements they listed on their website (another indication that it's china cheapie crap). They wanted me to pay a whopping $13 to return a dress that weighed less than a pound... despite the fact that their descriptions are incorrect. Honestly, avoid at all cost. I used to recommend them to my friends but I will definitely warn people from now on. Sorry! When you skimp out on customer service, you lose customers.

DO NOT purchase from their online store!!!!!!! I’m literally disgusted with their customer service. I was just speaking to a manager about my situation and she literally said “ok well I need to go because there are other people waiting” ARE YOU KIDDING ME!? I made a purchase on Saturday morning, then I received a email on Saturday at 6:53pm stating my order was on its way, the email was from Roolee, it contained my tracking number for UPS and everything. Well thankfully I checked it this morning (Monday) because it won’t be here until Wednesday because it didn’t in fact go out Saturday like the email stated. I needed this outfit for my husbands homecoming from a 9 month deployment that is on Wednesday....my order won’t be here until Wednesday night, and I paid for expedited shipping. I asked if they would cover the cost of next day delivery if I bought the same items again right now and she said “no we only give codes for normal shipping”, but yet will cover the cost of a return label for me to send the items back. I will absolutely NEVER shop from them again, what manager says they need to go because people are waiting....way to really take care of your customers Roolee. Update: Due to me speaking in regards to my situation they blocked me on social media, so that goes to show that they want everyone to think they are phenomenal but what people don’t see are all the negative experiences because clearly they block people and try to shut them up. Way to go Roolee!

So unimpressed with this brand. Beware you will spend a lot of money for low quality clothing. Recently ordered a bunch of clothing from Roolee most of which I actually liked. A few pieces that weren’t specific to their brand seemed rather cheap to me but oh well. My problem was with a dress I ordered that I got on sale but originally they were trying to sell for $42. I wore the dress and washed it ONE time and found a giant hole in the side so I’ll never be able to wear it again. I emailed customer service to which they responded they would issue a gift card for 20% of the price of the dress which was $4. Sorry not interested in purchasing anything from this shop in the future. If you are going to sell low quality clothes at such an expensive price, at least back your brand up when people have issues.

Customer service is TERRIBLE and DISHONEST. Bought a shirt about two months ago, washed it once according to directions on the tag, and it shrunk so much it is now unwearable. When I went to the store to return it, they said there was nothing they could do because it was past the 60 day return policy. I argued that the item they sold me was defective, but they refused to help. Why waste the money on clothes that you can only wear before you wash them, to then not be helped in the store or by customer service over the phone. I definitely call selling items that are defective unethical and dishonest.