Roolee BoutiqueReviews of roolee.com

Do NOT shop at this company!!! Their customer service is absolutely terrible. Their director of customer service, Staci, was unhelpful, rude, and insulting. They refused to refund me for something I returned and said the error was on my end. This was especially frustrating because the return process isn’t free and is a complicated one. Moreover, BEWARE that when you place an order with Roolee they charge you an outrageous price for something called “shipping protection”. I did not know what this was and had to reach out to them, and they proceeded to tell me that I had the ability to “uncheck that box.” No matter how many times I told them I never even saw the box when checking out, they just shrugged and said “sorry not our fault.” Moreover, I returned something and they refused to refund me for it because “they couldn’t find it” and somehow found a way to make it my fault because apparently a FedEx rep was supposed to check through the box...uh, how was I supposed to know that? So now they have the shoes, and my money. (Spookily similar to another few reviews, starting to think this store is a total SCAM.) All in all, Roolee’s customer service is seriously lacking and they have completely lost me as a customer.

I used to love shopping at Roole... until I experienced going through their return policy. Their return policy is an absolute JOKE! I literally bought a dress for 33.97 and get a refund back for 20.00. They make you think you’re getting a good deal when you buy from their sale or whatever it may be and then rip you off when you go to return it for THEIR false advertising of the product. I will never be shopping here again.

When my November Roolee order did not arrive at my house, I looked up the tracking number and noticed it was loaded onto a USPS delivery truck, but it was never scanned or delivered. The delivery tracking info just stopped. That was three weeks ago. When I contacted Roolee customer service, and told them my order seemed to be documented as lost, the rep told me to go to the local post office and ask the postmaster to look around for it. I couldn’t believe they were asking me to do that! In my next letter, I asked for a full refund for the order I did not receive (I also told Roolee that they should file a claim with USPS as they were the ones who set up the shipping. Any lost package is issued at least a $50 refund). In the next letter Roolee responded with, “you did not purchase package protection at time of order, so we can’t offer a full refund, only a store credit.” I’m thinking, WHAT?? Don’t order from this company - bad policies/bad customer service.

Same as all the other reviews it seems. Bought some boots, turned out to be WAY cheaper looking than the pictures. I want to return them but shipping will cost HALF of what I paid for the boots. What a joke.

The amount of money they charge you for returns outways the product you will receive by 1000’s. Will never order from them again. Complete rip off. I never write reviews but this is just down right robbery. Don’t do it.. no matter how many Instagram influencers you see wearing the product.. remember they got it for free and are getting paid 🙁

Where to start! They have obviously had someone they know or have paid for the good reviews because I don’t even know how this company is still allowed to trade. My experience with them has been going on for 2 months now, I received one item that was far from the description of what I ordered that took 4 weeks. 7weeks ago I got a notification saying one item has been sent but the other one was the last and had damaged and I would be refunded in 5-7 days. I emailed 2 weeks later about this only to get the same email about it being cancelled and a refund will be issued. They have asked for my order number twice now and today I got and email asking to sent a photo of the packaging and the shipping label of the one I received 7 weeks ago. No I don’t have this or the shirt they sent as it was nothing like I ordered, that has been taken to second hand store so a loss both ways. I can say this is the worst online company I have ever dealt with and if I could put a -5 star rating I would. It takes 2 weeks for them to respond to any email and when they do it never makes sense and is nearly always from a different person. They are pathetic and I’m sure will keep taking advantage of customers. I paid £68.00 converted to aust dollars is $107 and o have nothing

If I could put 0 stars I would. This store is HORRIBLE. The management is full of complete con artists. I’ve purchased over a thousand dollars worth of closing from them and their values as a company are just disturbing. I sent a dress back after the return amount allotted and they said they were sending it back and rather than confirming the information with the email I’d been corresponding with, they sent it to the wrong address and got it back and put it back into their inventory. YEP. They put it back. THEY TOOK MY MONEY AND THE DRESS. I could’ve come to pick it up or could’ve gave the right address and instead they took the $70 I paid for the dress, took the dress, then made another $70 from another customer off the same exact dress. This company is horrible and all they care about is the money.

Very disappointed. I paid £18.99 for a t shirt (and shipping) that looked great on the website. When it finally arrived around three weeks later (without many tracking updates) I found the design on the t shirt was a lot smaller than it looks on the website (which now appears to be unavailable when I click the link) and the material itself is very thin. I’ve paid much less for far better quality - avoid, avoid, avoid!!!