Roolee BoutiqueReviews of roolee.com

I went to the actual store today to shop. No other customers were in the store. I was the only one there shopping. Three sales clerks were gathered in a little circle chatting away. No one offered to help me. No one was concerned about a customer even being in the store. When I approached the group with a question, I was given dirty looks. What were these ladies being paid to do? Hang with friends? I will not be returning!

Reached out to customer service twice and no one ever replied. First was to question my delayed delivery and second was because I owed postage to receive my package even though I qualified for free shipping…. Will not be shopping here again.

Horrible product quality, terrible customer service and lack of care for their customers! Please DO NOT purchase their items. They’re similar to SHEIN.

Roolee sells products in their website with misleading description. I bought Roolee ankle Carlota boots that they described as leather and true to size. The boots are made of some cheap tissue and run small. It’s a deliberate lie to sell stuff. Absolutely horrible experience

I also had a very frustrating experience where the wrong item was shipped to me. This was a gift for my sister. I had to drive the item across Los Angeles and drop it off at a “return bar” in order to have a replacement sent to me in a timely manner. I needed the replacement right away because of their ridiculous 30 day return policy. I needed it right away, so my sister could try on and send back within 30 days. They had no flexibility on this despite the fact that they sent me the WRONG ITEM. Update! I went through the hassle of sending the item back and they sent me THE WRONG item again a second time

Just like many others! I would not recommend! I ordered a pair of shoes and received shirts and shorts instead. Contacted customer service and now I am jumping through the hoops trying to get what I paid for. At this point I just want a refund and I will order elsewhere.

Extremely disappointed in this company. I saw an Instagram Ad and thought their shoes were very cute and stylish to wear to work and out and about, so decided to give this company a try. Their mission seemed to be very amazing upon reading what they stand for. "coming together and treating each other as loving sisters." The first time I tried them on, the shoes had marks on the bottom. I then informed Customer Service about the issue. I was informed by a Representative named Ashley to show photos of the bottom of the shoes to make sure they have not been worn, which I did no problem! When I tried the shoes on at home, my heels became irritated immediately and started to have blisters. I informed Customer Service I would like to return the item and they told me no even after sending in the initial photos of the shoes. I asked if there was ANYTHING they could do and they said no. I would be careful with their return policy and the way they treat their customers.

If I could give -5 stars I would. I don't think I've experienced worse customer service than I have with this company (and I've been to the DMV a lot.) The "customer success team" is SO disappointing. I bought a dress from them, and when I opened it I noticed some wear in the fabric on the back of the shoulder. I didn't think it was noticeable enough to pay to send it back and get a new one. The whole process seemed like such a hassle, so I decided to keep it and I wore it once and really liked it! It did however, feel a lot cheaper than I expected. After my first wear I washed it meticulously following the care instructions, and when I pulled it out of the wash it had patches of the same fabric thinning/shredding all over the dress. So I contacted them asking for a refund (still in the return window time frame) and they responded with a hard "no." They told me that they could give me back 20% of what I paid for it in the form of store credit BECAUSE I had washed it. I told them that the cheap product they sold me fell a part not because of anything I did, and they just kept saying it's their policy. I can appreciate a brand's policy... but I feel like any good company, with integrity, would take the customers issue case by case. I didn't just change my mind on the dress... they sold me an absolute crap product. Beyond the dress- I have a bigger issue with the entire PR of Roolee. Every email was responded as if they hadn't even read what I wrote. It was all just the same regurgitated "I understand how frustrating this is... blah blah blah." but they didn't do anything about it! My last email to them was how they lost me, my friends and sisters as customers, and that my experience cost them more than just the refund of a dress. I wasn't looking for a reply... but once again, "customer success" emailed me back saying the saaaaaammmmmeee exact things, and ended with "Thanks for being a part of the ROOLEE family!" That baffled me because the email she was responding to was literally me telling her that I was never going to spend another dollar at their company. Anyways... I tried leaving a review on the dress on their website and it glitches and doesn't even allow you to actually submit the review. So that's seems suspiciously super convenient for them. Anyways, whatever. If you've gotten this far, all of this to say- don't waste your money.