Michael R.
Waited for months and finally had to go elsewhere.
We placed an order that we patiently waited for almost 2 months to receive, but after many follow up phone calls made on our part and excuses from Active Ventilation we finally had to cancel and source our fan elsewhere. Every time we called we got an excuse about why the project was delayed. Basically, I think they forgot about it. Several times. When we finally had enough of the same excuse and asked to cancel the order, we were met with an argument and poor attitude. Definitely one of the more strange and disappointing transactions we've had with another business.
Response from Active Ventilation ProductsOct 31, 2018
First let me say how very sorry I am Michael in failing to provide you your order in a timely manner. Secondly I’m even sorrier you experienced an unsympathetic response by staff when we failed to deliver. I can assure you I will be reviewing your account to find what transpired and to work out a resolve. If it’s OK with you, I would like to speak with you at your convenience so that I can better understand your experience so that this does not happen again. Ethan Michael, I received some clarity this morning. One of our main suppliers for fans was having extensive delays in receiving steel, brass & copper because of issues surrounding the newly implemented tariffs on metal imports. A lot of freight was stuck in customs and in our case this was also true. We were not able to attain helpful information for long durations of time. Unfortunately when you cancelled your order the fans finally came in shortly after. I still take full responsibility for not meeting the standards you deserved. I deeply apologize and hope that our international suppliers and the American Government can continue to work out the bottlenecks that were created Ethan