T S.
These guys are crooks, STAY AWAY!!!
Deceived by their website I ordered over $2,000.00 of insulation online. Immediately after the online purchase I was given no order confirmation, no shipping status, etc., After 2 days of unanswered emails, phone calls, failed attempts to use their broken online chat I filled a refund request with Paypal (good thing I used Paypal). They finally responded after my Paypal compliant with a slew of bogus excuses, yet no sign of merchandise, tracking number, nothing. To date, order was placed on 18 Sept. 2023. If they were a goodly and ethical company they would simply immediately refund my money, due to their inability to deliver as advertised, and we could part ways versus giving a slew of bogus excuses. As initially stated: "These Guys are Crooks!" albeit very crafty crooks, but crooks none the less.
Response from roofing4us.comSep 27, 2023
Hi Thurston, You placed your order on the 18th September and on the 20th September you opened a case with Paypal. We specify 3 to 5 days on average to process and deliver your order. In some cases it can take a little longer but that is the average delivery time frame for orders similar to yours. You would have received an order confirmation from us when you placed your order online. Maybe check your spam folder as sometimes order confirmation emails can go into spam or a marketing folder. When you opened your case in Paypal 2 days after placing your order we emailed you outlining we were working on shipping your order out to you but you never replied. As we got no reply we cancelled your order as you had opened a case with Paypal. There is no way we could have delivered your order in 2 days and nor did we suggest we could and it is very unusual for a customer to open a dispute just 2 days after ordering online and not replying to our attempts to make contact. In this case there is very little we could do to assist you. Regards Roofing4US