Dan
Issue resolved, case is great
EDIT: After speaking to someone from the American customer support team (who were very apologetic), I was able to not only get a refund but they sent out a case free of charge, and the case is great, excellent quality. I would still maintain that their website should have information regarding not shipping to parcel lockers for future customer purchases, as well as reviewing their customer support team who I first dealt with. I ordered a case via their Australian website in anticipation of my new phone arriving next week, and after two days of nothing being shipped or any notifications on the status of my order and no response to emails, it took me threatening to charge back my purchase for them to reply and to be informed 'they don't ship to parcel lockers', which doesn't actually bother me except for the fact it says nothing about this anywhere on their site OR on their finalising purchase page. They told me they would refund me, but have yet to respond to my emails yet again. I will be contacting my bank and getting my money back because this lack of communication and customer service is appalling.
Response from RokformJun 5, 2026
Hi Dan My name is Shady, and I'm the Customer Service Manager at Rokform. First, I'd like to sincerely apologize for the frustration and inconvenience you've experienced. What you've described is not the level of service we strive to provide, and I completely understand your disappointment regarding the lack of communication and the confusion surrounding parcel locker deliveries. I've personally reached out to you via email so that I can help get this resolved as quickly as possible. We truly value your feedback, and we're committed to making this right. Thank you for bringing this to our attention, and I hope we'll have the opportunity to turn this experience around for you. Shady Leigh Customer Service Manager | Rokform