Roen HealthReviews of roenrx.com

Response from Roen HealthJul 30, 2026

Hi Patricia, we're very sorry to hear about your experience and appreciate you taking the time to share it. We understand how upsetting it must have been to experience side effects after starting your GLP-1 medication, believe your account had been canceled after speaking with one of our representatives, and then later see additional payment attempts and a balance of nearly $1,000. We can certainly understand why this situation has caused so much frustration and concern, and we sincerely apologize for the distress it has caused. We'd truly appreciate the opportunity to review your account, the charges in question, and the communication you received so we can better understand what happened and address your concerns. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review everything with you and work toward a resolution.

Response from Roen HealthJul 31, 2026

Hi Teresa, we're sorry to hear that this has been your experience. We understand how frustrating it must have been to see a $135 charge after you believed your membership had been canceled, especially when you did not move forward with the medication and were expecting updates regarding your concerns. We also understand how disappointing it is when you don't receive the follow-up communication you were anticipating, and we sincerely apologize for the frustration this has caused. Our program is membership-based, and memberships renew automatically while they remain active, as outlined during sign-up. We can confirm that your Weight Loss Membership has already been canceled, which will prevent any future membership charges. We'd appreciate the opportunity to review the charges on your account and the previous requests you've made. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review everything with you and address the amounts in question.

Response from Roen HealthJul 31, 2026

Hi Carol, we never want anyone to feel confused about their membership, medication, or the charges on their account, and we're sorry that this has been your experience. We understand how frustrating it would be to receive a membership charge while still waiting for your medication, especially if you believed everything was included in a single payment. We'd like the opportunity to review your account, the charges, and your order history with you. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into this further.

Response from Roen HealthJul 31, 2026

Hi Ericka, we never want anyone to feel that they were charged for services they didn't receive, and we're sorry this has been your experience. We understand how upsetting it would be to see multiple charges on your account and feel that your concerns weren't fully resolved. We'd like to clarify that the $39 initial charge is for your first month of membership, which includes access to our medical provider and care team. After the introductory month, the membership renews at $135 per month unless it is canceled before the next billing date, as outlined during sign-up. We can also confirm that your Weight Loss Membership has already been canceled, so there will be no future membership charges. We'd appreciate the opportunity to review the charges on your account and address your concerns in detail. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to go over everything with you.

Response from Roen HealthJul 31, 2026

Hi Ladonna, It's concerning to hear that your account was canceled, yet you were still left with concerns about the charges even though you never received your medication. We understand why that would be frustrating, and we're sincerely sorry this has been your experience. We'd appreciate the opportunity to review your account and the charges in question. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review everything with you.

Response from Roen HealthJul 31, 2026

Hi Daniel, we appreciate you taking the time to share your experience. We're sorry to hear that the pricing, membership, and cancellation process did not meet your expectations. We understand how frustrating it would be to feel that the $39 introductory membership, the recurring $135 membership fee, and the separate medication costs were not as clear as you anticipated. We also recognize how concerning it is to feel that your cancellation and billing concerns were not fully resolved. Our program is membership-based, with the introductory $39 covering your first month of membership. After that, the membership renews at $135 per month unless canceled before the next billing cycle. This membership provides continued access to your medical provider, care coordinator, and our platform, while medication is billed separately based on the prescribed dosage. We also offer prior authorization to determine whether your insurance may cover a brand-name weight loss medication. We'd genuinely appreciate the opportunity to review the charges and address the concerns you've raised. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review your account and answer any questions you may have.

Response from Roen HealthJul 31, 2026

Hi Brody, we understand how frustrating it would be to believe you didn't move forward with the sign-up process, only to later discover recurring $135 membership charges on your account. We're sorry to hear that you also haven't received the follow-up you were expecting after reaching out to us. We can confirm that your Weight Loss Membership has already been canceled, so there will be no future membership charges. We'd appreciate the opportunity to review the charges on your account and address your concerns. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to go over everything with you.

Response from Roen HealthJul 31, 2026

Hi CICI, we certainly understand why you expected the charges to stop once your membership was canceled. Learning that an $800 charge was still being attempted would be both confusing and concerning. We're sorry for the frustration this has caused and would appreciate the opportunity to review your account. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into the charges with you.