Roen HealthReviews of roenrx.com

Response from Roen HealthJul 30, 2026

Hi Sheri, we're truly sorry to hear about your experience. We understand how upsetting it is to be charged again after requesting to cancel your membership, especially when you're on a tight budget, and we sincerely apologize for the frustration this has caused. Please know that your Weight Loss Membership has already been canceled to prevent any future charges. We'd also like the opportunity to review the charges on your account. Please feel free to email [email protected]; our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into this with you.

Response from Roen HealthJul 30, 2026

Hi Rose, we're truly sorry for the confusion and understand how frustrating it must have been to see a membership charge after deciding not to move forward with a medication order. Our program is membership-based, and the initial $39 is for the discounted membership, which renews at $135 monthly (or $216 for a two-month prepaid membership). Medication costs are separate and vary depending on the dosage prescribed. We also offer prior authorization to determine if your insurance may cover a brand-name weight loss medication. Please know that your Weight Loss Membership has already been canceled to prevent future charges. We'd be happy to review the charges on your account with you. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493.

Response from Roen HealthJul 30, 2026

Hi Julie, we understand how upsetting it is to be charged $135 after requesting to cancel your membership, especially when you were expecting a confirmation email that never arrived. We sincerely apologize for the frustration and disappointment this has caused. We'd appreciate the opportunity to review the $135 charge and your account in detail. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into this for you.

Response from Roen HealthJul 30, 2026

Hi Melinda, we appreciate you sharing your experience, and we're sorry to hear about the confusion surrounding the $270 membership charge. We understand why being charged after deciding not to move forward with your order would be frustrating, especially when you don't believe you received the services you expected. We'd like the opportunity to review your account and the charges in detail. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to look into this with you.

Response from Roen HealthJul 30, 2026

Hi Deloris, we understand how concerning it was to expect a $39 charge and then see a $324.90 medication charge, especially if the medication supply didn't last as long as you expected. We're sorry for the confusion and frustration this caused. Our program is membership-based, with the initial $39 covering the discounted membership, which renews at $135 monthly (or $216 for a two-month prepaid membership) and includes access to your medical provider, care coordinator, and the app. Medication is billed separately, and the cost varies based on the prescribed strength. We'd appreciate the opportunity to review your $324.90 medication charge and discuss your concerns. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493.

Response from Roen HealthJul 30, 2026

Hi Jane, we're sorry to hear that this was your impression of our service. We understand how frustrating it can be to see a $135 membership charge when you weren't expecting it or didn't receive medication. Our program is membership-based, and the initial $39 covers the discounted membership, which renews at $135 monthly (or $216 for a two-month prepaid membership) for access to your medical provider, care coordinator, and our app. Medication is billed separately based on the prescribed strength, and we also offer prior authorization to determine whether your insurance may cover a brand-name weight loss medication. Please know that your Weight Loss Membership has already been canceled to prevent future charges. We'd appreciate the opportunity to review the charges on your account with you. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493.

Response from Roen HealthJul 30, 2026

Hi Brittney, we sincerely apologize for the experience you've described. We understand how upsetting it must have been to pay $300, spend such a long time waiting for a resolution, and feel like you were unable to receive either your order or the refund you were expecting. We can certainly understand why this has been so frustrating. We'd genuinely appreciate the opportunity to review the $300 charge, your order history, and the communication you've received so we can better understand what happened. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to work with you toward a resolution.

Response from Roen HealthJul 30, 2026

Hi Irina, we're sorry to hear that you experienced an issue while trying to complete your payment through Klarna. We understand how frustrating it must have been to receive a "client secret is not found" error and then not get the assistance you were looking for after reaching out multiple times. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. Please feel free to email [email protected]. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to review the payment issue and assist you further.