Rocky Mountain Flag CompanySince 1986, we are Colorado's largest flag and flagpole company serving the entire United States. We sell U.S. flags, state, international, military, historical flags, kites, banners, and much more. We are a full-service company providing flagpole repair and installation throughout the Rocky Mountain region.
Rocky Mountain Flag Company (rockymountainflag.com) has 33 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Teresa H.
Quality Product This has been a great experience working with Rocky Mountain Flag Company. The product the produce is excellent, durable and as always beautiful
Response from Rocky Mountain Flag CompanyMay 31, 2023
Thank you, Teresa! We appreciate your feedback. We hope to see you again soon.
KOFI F.
Great durable fun kite.
Response from Rocky Mountain Flag CompanyMay 31, 2023
That was certainly a unique kite design! We are glad you are enjoying it! Thank you for your business!
Grady H.
Fast shipping nice product will order from them again
Response from Rocky Mountain Flag CompanyMay 31, 2023
Thank you, Grady! We keep thousands of products in stock at all times so that we can ship quickly.
H C.
Great customer service. On time delivery.
Response from Rocky Mountain Flag CompanyMay 31, 2023
We appreciate the positive feedback about our team! I will pass along the kudos to my team members!
Sulyen M.
Your price plus high shipping cost was way too expensive.
Response from Rocky Mountain Flag CompanyApr 26, 2023
Dear Sulyen, the price that you paid was the MSPR for the product you chose. In addition, our manufacturer has a MAP (minimum advertised price) which prevents us from offering this product at a lower price. We also incur a 7.65% freight premium that is passed along to us on all products. We absorb that cost from our manufacturer, as a part of doing business. At checkout, you are offered different shipping options based on the size, weight and dimensions of the product. This shipping cost is integrated with the USPS and UPS integrated software and are not marked up. Since you chose UPS ground delivery, they have a surcharge for residential delivery (in your case an apartment). These fees are not ours but rather those of UPS. If you felt that the product cost and shipping were unreasonable, you were under no obligation to purchase this item. Currently the manufacturer is out of stock on this item, which means there are very few people that can obtain this product. We had this product in-stock, shipped it immediately and you received the product in 3 days. I'd say that's 5-star customer service!
CL
Great communication. Fast shipping.
Response from Rocky Mountain Flag CompanyMay 31, 2023
We appreciate your business! Thank you for shopping with us.
Meg E.
I unwittingly purchased a stunt kite as a present for my 9 year old nephew. He and his father couldn't get it to fly. I contacted Rocky Mountain Flag Company and they were more than willing to remedy the situation. Not only did they recommend to me kites that are age appropriate for my nephew, they also sent it free of charge. I would definitely recommend this company.
Response from Rocky Mountain Flag CompanyApr 14, 2023
Dear Meg, I'm sorry that your nephew had a difficult time flying the kite. Stunt kites are not "easy to fly" kites. Stunt kites are 2-line kites that require some practice and good eye-hand coordination with fast response skills. Easy-to-fly kites are single-line kites such as diamonds, deltas and others. Some adults have difficulty, too. As far as the "eco-line" (economy) series of kites, they are at the low-end of the sport kite price point. Stunt kites can range from $20 - $500 depending on the quality of the components. Most average stunt kites are about $50-75. We try to offer kites that our manufacturers produce from all price ranges for all of our clients. We want you to be happy. Please contact us and we will work with you to come to a good resolution.
Joann
Extremely responsive in communication and delivery. One thing I ordered was out of stock. I was informed immediately and given options of other items that might fit my needs. Once I did decide, my items were shipped quickly and I was communicating with someone regularly.
Response from Rocky Mountain Flag CompanyMay 31, 2023
Shelley is my office manager and she does a great job ay keeping everyone informed about their order. I'm happy that you feel the same way!
