Makenzie
If I could give this company ZERO…
If I could give this company ZERO stars, I sure would. The lack of customer care regarding getting back in a timely manner, no phone number to call, and NO shipping information on this site. Funny how the site is suddenly not available after making a purchase? Sounds like a scam to me. I purchased a tshirt, and it finally arrived after almost 20 days. When I open my order to see that it looks literally nothing like what I purchased online, the quality is horrific, and it is FAR from an authentic band T. Highly suggest NEVER making a purchase on this site. If I don't get a refund for returning this item after a week... oof. Beyond upset I purchased from this seller. Since apparently, my order number on my review "Was not from rock merch," according to you guys, it sure was. Would you like proof of my package with your company name on it, or better yet, the confirmed email with the order number? I am extremely fed up with your customer service and lack of customer care. If you can respond to awful reviews, why is it you can't respond to emails?
Response from RockMerch.comDec 24, 2024
Hi Makenzie, That experience you note seems awful but the order number is not from RockMerch.com. Please contact the appropriate seller. Happy Holidays! RockMerch




