RobertleechReviews of robertleech.com

We rented a flat through Robert leech and the service was A*** they found us great tenant and made the process super easy. Highly recommended.

I recently transferred the management of my small property portfolio in Reigate to Robert Leech, and I couldn't be more pleased with the service I have received. Their professionalism, industry knowledge and proactive approach have been excellent. In particular, their understanding of recent legislative changes and evolving regulations has been invaluable, keeping me well informed and helping me avoid potential issues that I might otherwise have overlooked. It is reassuring to know that my properties are in such capable hands. I would happily recommend Robert Leech to other landlords looking for a knowledgeable, reliable and professional managing agent. Keep up the excellent work, and thank you!

I have worked with several letting agents in Surrey and Robert Leech was by far the least professional. Communication was poor, responses were often unclear, and the agency appeared unwilling or unable to explain tenancy matters when questions arose. Their position seemed to be that they would only follow the landlord's instructions, with little regard for assisting tenants or providing clear guidance. I expected a letting agent to understand the rental process and help both parties navigate issues professionally. Unfortunately, that was not my experience. I would not use this agency again.

What can I say?!! Jess at Reigate branch is phenomenal!! She was ultra successful firstly in finding a buyer very quickly, then remained efficient, friendly, reliable, patient, communicative and extremely responsive to what became a bit of a challenge towards the end! Jess was always a pleasure to talk to and nothing was ever too much of a problem for her. Thank you so much Jess, you made a slightly difficult situation so much easier to cope with and because of you we exchanged today. I shall be recommending you to everyone 🤩

As tenants, we relied on Robert Leech to provide accurate and timely advice regarding our tenancy. Unfortunately, important information about changes to tenancy rules and notice requirements was never clearly communicated to us. We only became aware of these issues when we had already started making arrangements to move. The result was unnecessary stress, confusion and potentially significant additional costs that could have been avoided with clearer guidance from the outset. Throughout the process, communication felt reactive rather than proactive. We often had to chase for information ourselves rather than being properly advised on matters that directly affected our tenancy. For a professional letting agent, I would have expected clearer communication, better guidance and more support for both landlords and tenants. Based on my experience, I would not recommend Robert Leech.

I have rented properties for the last 6 years and honestly have never had such a bad experience. From the moment we moved in we have just had problem after problem. When we first moved in we listed all the issues within the property, sent them to Robert Leech and only a couple of the issues were dealt with. We then had a issue with mice in the property, and because robert leech appointed pest control without telling the landlord, the landlord then refused to speak with robert leech. The pest control man had been at the property before with a mice issue so it was obviously a ongoing issue. Then over the Summer, a bees nest formed right outside our window. We contacted robert leech by phone and email and we just never got anywhere emails ignored, told we would be called back never called back. After over a month without contact Bees were now entering the property, I emailed saying if my daughter gets stung I will raise a complaint. Another 2 weeks passed with no contact at all, my daughter got stung. STILL no action was taken the bees nest is still there to this day. I raised a complaint and was told my complaint would be acknowledged within 48 hours and responded within 14 working days. STILL nothing, no response to my complaint, no action taken to resolve the bees nest. Then when our contract was up and we could finally move out we had aggressive rude staff members talking to us with aggression, no apology for not dealing with the issues we have raised. Glad to be out and will never deal with this estate agents ever again, the lack of communication was horrendous.

I recently bought through Robert Leech and couldn’t be more grateful. The process had its challenges, but Craig was exceptional - calm, persistent, and always available, especially on the day of completion when he truly went above and beyond the call of duty. His support and professionalism made all the difference. I highly recommend Robert Leech if you want an agent who’s genuinely invested in getting you across the finish line.

Absolutely supportive and helpful in the phase of signing the lease as tenants, however once tenancy started the treatment has not been great, compared to other agencies we have let from, the attitude towards us is really poor, very focused on the landlord benefits only. Communication is cold, apparently they are really good at keeping the landlords undisturbed with issues. As an example contract stated that pets were not allowed however such consent would not be ''unreasonably withheld'' Even more now that legislations are changing I really thought our request would have been handled differently; we are in a 3 bedroom cottage with plenty of space and were denied to have a small dog for my 5 years old to be able to grow caring for an animal, just because the garden is shared with the neighbor and the neighbor does not want us to have a pet; on top of that when we asked the neighbor he firmly denied this. Poor values from this company as apparently the main vision is centered on landlords not tenants.