RoastarReviews of roastar.com

Response from RoastarJul 13, 2023

Hey there, thank you for leaving your feedback. We really appreciate hearing from you. Just to quickly explain how our process works to help understand the second payment, when you quote or build your project, you are shown a price range (we call this a manufacturing tolerance). At the time you place your order you only pay for the exact quantity requested, reflected on the order confirmation. Due to variances in production, sometimes we may come slightly lower than the requested quantity where it does not make sense to do another complete run to meet that number (a refund will be issued) and sometimes we come in slightly over, at which point we send the product to you instead of wasting it (a charge for the few extras hits your account). Once the order ships, we provide 1 invoice via email, which reflects the final balance shipped (including manufacturing tolerances) and the difference in amount paid on the order. We understand this messaging may get missed while quoting and going through the process, we have made some big changes over the past year to help improve this communication. Thanks again for sharing your thoughts, and we really hope this explanation helps to clear up the confusion!

Response from RoastarDec 6, 2022

Glad you had a great experience!

Response from RoastarMar 9, 2022

Thanks for the feedback, we appreciate the honesty!

Response from RoastarMar 9, 2022

Thanks for taking the time to leave us some feedback, we really appreciate it!

Response from RoastarMar 7, 2022

Thank you for leaving feedback, we appreciate it!