Ana P.
Looks like they do the same with…
Looks like they do the same with everybody. Sell the Tkt in a cheaper price and then says that is sold out. They already have my info. They also charge for infant in domestic flights and we know lap infant don’t pay anything for domestic flights. I don’t see a place to answer so I will asnwer here. I received a call yesterday from 800 number but was working. Tried to call back and it’s not a valid number. I never received a voice mail from you guys and I clean every day. My granddaughter still infant up to August 18 of 2022. So. Please if you go to your website you can see the prices and you can see they are not real. So stop selling flights for prices that don’t exist.
Response from RoamingmoodMay 27, 2022
Dear Ana, Your experience is of utmost importance to us and we regret our experience wasn't seamless. We have located your reservation details based on the information you provided and will be glad to assist you with your request. We intended to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and along with Voicemail we have sent an email as well to contact us . Regarding your accusation about charging infant price on domestic flights unfortunately in your case 2 year plus child is not an infant and is entitled for full fare as per airline policies as there is no child fare on domestic flights. We intend to get your queries/dissatisfaction resolved. Hence we request you to reply to contact our customer support line or write to them at [email protected] anytime. Regards, Roamingmood