Road ScholarReviews of roadscholar.org

Response from Road ScholarJan 22, 2025

Dear Floralin, I am responding on behalf of Road Scholar. We are sorry you feel you didn’t receive a clear explanation of benefits. The cancel for any reason coverage, that is included with the optional trip protection plan, if purchased on or before the final payment of a program, is outlined on our website, https://www.roadscholar.org/about/protection-plan . This benefit is also explained in the terms and conditions that is sent after purchase. As we know not all reasons for a cancellation are covered by insurance companies. This is a great back up benefit, should your claim be denied, that provides a credit good for future travel with Road Scholar to give you another opportunity to attend the adventure you had to cancel or experience a different one altogether. We would be happy to discuss this further. If you haven't already please contact us at 1-877-426-8056 or [email protected]. Sincerely, Road Scholar

Response from Road ScholarDec 16, 2024

Dear Lolly, I am responding on behalf of Road Scholar. We are sorry you feel this way. We try to be as up front as possible outlining our transfer and cancellation fees at the time of enrollment, within the enrollment packet and list it on our website. Since there are always fees to cancel an adventure, unless you want to transfer to another program some adventures offer a free transfer period, we provide the optional trip protection plan as a way to help protect your investment. As with any insurance it is purchased not knowing if it will be used, but is a great benefit should the need arise, especially as you get closer to your departure when the fees could be 50% to 100% of the program payment. If you would like to discuss this further we would be happy to speak with you. Please contact us at 1-877-426-8056 or [email protected] Sincerely, Road Scholar

Response from Road ScholarDec 16, 2024

Dear John, I am responding on behalf of Road Scholar. We are sorry you had to cancel your adventure. We provide detailed information on your website outlining the coverage for the optional trip protection plan, https://www.roadscholar.org/about/insurance/ . In addition, once the optional plan is purchased the terms and conditions are sent out as well. If you have to cancel for a reason covered by insurance cash reimbursement will be provided. If you cancel for any reason not covered by insurance and purchased the optional plan prior to the final payment then you have the “Cancel for Any Reason” benefit that provides a credit for future travel with Road Scholar for the full amount of the Road Scholar cancellation fee. If you haven’t contacted us already please feel free to do so should you have any further questions regarding your claim or feel it should be reviewed again. 1-877-426-8056 Sincerely, Road Scholar

Response from Road ScholarOct 18, 2024

Dear Christine, I am responding on behalf of Road Scholar. We are sorry to hear of your recent diagnosis and wish you the best. It was certainly not our intention to upset you further. We try to be as transparent as possible with our transfer and cancellation schedule by reviewing it at the time of enrollment and outlining it in our materials. As a not-for-profit organization, the cancellation and transfer fees are not meant to be punitive. They cover the commitments we have made on your behalf with our providers and the administrative costs associated with your enrollment. We also offer the optional trip protection plan to help protect your funds should the need ever arise. We do empathize with your circumstances and would like to talk to you further. One of our representatives will be contacting you soon. Sincerely, Road Scholar

Response from Road ScholarAug 14, 2024

Responding on Behalf of Road Scholar We’re sorry to hear about your experience with us! We would be glad to have a conversation with you. Please send us a private message with your phone number so we can call to discuss this further with you or e-mail us at [email protected] Warm regards, Your Road Scholar Friends

Response from Road ScholarJul 25, 2024

Dear Hutchlm, I am responding on behalf of Road Scholar. We are sorry to hear about your husbands health issues and that you had to cancel your program. We try to be as transparent as possible with our transfer and cancel policy. This is posted on our website, reviewed during enrollment before the deposit is requested, and is included in the enrollment confirmation notice/email. Our cancellation and transfer fees are not meant to be punitive. They cover the commitments we have made on your behalf with our providers and the administrative costs associated with your enrollment. Transferring at no cost is a possibility for some programs, but not all, depending on the adventure and the time of the requested transfer. Since you purchased the optional trip protection plan you can file a claim to seek reimbursement for your cancellation fees. Depending on when you purchased the optional trip protection plan you may be eligible for the cancel for any reason benefit, which provides a credit towards a future program if your claim is not approved for cash reimbursement by Aon Affinity. Please feel free to contact us if you have any questions around the claim process and we would be happy to assist you. 1-877-426-8056. Sincerely, Road Scholar

Response from Road ScholarMay 22, 2024

Dear Sharon, I am responding on behalf of Road Scholar. Our cancellation and transfer fees are not meant to be punitive. They cover the commitments we have made on your behalf with our providers. We try to be as transparent as possible and explain our cancellation and transfer policy on every enrollment call, describe it on our website and include it in our program materials. The optional trip protection plan is presented as an option and a great way to protect your investment. It includes certain benefits depending on when the plan is purchased. Cancellation coverage for pre-existing conditions is included if the plan is purchased within 14 days of your enrollment and a cancel for any reason benefit is included if the plan is purchased on or before the final payment of the program. Unfortunately, in your case the trip protection plan was purchased well after these deadlines, so neither benefit was included in your coverage. We are sorry for the unfortunate circumstances that led up to your cancellation and do wish you the best, Sincerely, Road Scholar

Response from Road ScholarFeb 29, 2024

Dear Pat, I am responding on behalf of Road Scholar. We are sorry to hear you will not be taking advantage of a Road Scholar adventure. We are not profiting off of solo travelers. We are a not-for-profit organization. We do not charge anything more than what is charged to us by the hotels. The cost of the single supplement covers only the cost of accommodations. In a double occupancy, the cost of the room is split between two people; in a single, the room cost is the same but only one person is paying. You will also find that on average, you save 20% per night compared with comparable trips offered by commercial tour companies. That’s because every Road Scholar learning adventure includes most meals and all lodging, tips and taxes, behind-the-scenes experiences, expert lectures, group expeditions, and listening device, as well as, 24/7 emergency assistance. Sincerely, Road Scholar