Road IDReviews of roadid.com

I really want to like RoadID. Their ideas are great but their customer service is nothing short of horrid. Recently RoadID decided it was a good idea to complicate the login process to their site, which now requires they send you an e-token every time you want to login. Other than bureaucrats and politicians, who thought complicating things was a good idea? With the new login process, I cannot even get into my RoadID site to update my new information for emergency points off contact, etc. Their "updated" token idea did not, and still does work for me, nor for my wife, and others in our cycling club (and many reviews reflect the same for other customers), so we cannot replace our missing tags, nor our dogs' tags. Calling them is pointless, even though they say they return EVERY message. I emailed them and all I got is a snarky reply from Bethany who "removed" my access to everything, even though I have paid for a subscription to their database for emergencies. I recommend avoiding this company until they can get their customer service staff retrained on what customer service actually is, and until they can unbugger their login process. Once I get a call with a real fix I may consider staying with them, but until then, they can kiss my RoadID good-bye.

I purchased a RoadID tag due to a recent medical diagnosis and selected the fastest shipping option at the checkout for delivery to Canada (since I have a recent medical issue, I wanted my RoadID ASAP!). That option was UPS, which cost $30 CAD. I still have not received my order after 7 business days, and also got charged $25 CAD 'customs brokerage fees' by UPS on top of the $5 CAD in Canadian government taxes and import duties. I don't mind paying the import duties/taxes but if I'm going to get charged a whopping $25 CAD for 'brokerage' on top of the already exorbitant $30 CAD shipping fee, RoadID should specify that up front! I have sent two separate emails to RoadID customer service about how difficult the shipping has been with UPS and got nothing but generic responses from them. I'm overall extremely unsatisfied with the shopping experience, do not recommend purchasing from this store as they are unresponsive and have terrible shipping options.

Bought dog tag. Never arrived have tried on numerous occasions to get help from them and find out what happened. No luck. They don’t reply to emails. So be wary when dealing with.