Myles M.
Address correction...
Address correction.... would have solved the issues I had. Additionally, your customer service process is not ideal for the end user... There are way too many emails informing me that you don't employ someone to do the job right the first time. You need multiple layers of automation that provide no value to the customer.
Response from RMC Learning SolutionsOct 15, 2025
Hello Myles, we recognize your feedback and experience. However, we can see from our system and records that the wrong address was entered when the order was placed on the users end, so it was returned to us at RMC as it couldn't be delivered. The correct address was then provided and we shipped it out at no additional cost. We have reviewed our agent's activity and they did everything possible to assist. The auto marketing emails are just that, automated, so go out regardless to all customers. As always our customer service is on hand to assist.




