Roger
5 stars for product 1 star for customer service
5 stars for product, 1 star for customer service averaging to 3 stars. Love their pouch sizing and fabrics. Customer service took me 6 emails explaining the issue with them responding to their immediate interpretation of issue and not reading the whole message before responding. Seemed to be either a bot or soneone redponding with only prescribed replies. Someone finally acknowledged the unique situation and asked me what size I wanted them to send me one of to try, then when I responded with the size, they said nope, not gonna do it.
Response from Real Men Apparel CompanyOct 21, 2026
I'm super sorry for your experience Roger. Our standing policy with our customer service team is to be over-accommodating from a replacement standpoint to help people find the right size that works well for them. We would typically only deny a replacement order if there's been a history of issues in the past with prior orders.