RJM Tax Exemption & Sales TaxReviews of rjmtaxexemption.com

Response from RJM Tax Exemption & Sales TaxSep 12, 2023

Hi Ariana, Thank you for your review. We are sorry to see this was your experience and we have posted some of the key points below to try to help resolve any confusion. The contractual agreement you signed with us at the start of the process gave us permission to apply for sales tax exemptions and contact state departments on your behalf and in your name. It is a common industry practice as states will not speak to third parties without power of attorney. Walmart doesn’t allow us to close a tax exempt account. It’s false to claim we ‘refused’, we merely made you aware we were unable to close it. We closed down all your sales tax exemptions with the various state departments with no exceptions as you requested. Whilst we have worked with Lunar Automation, they are an entirely separate company and as an external company we can’t be held responsible for their actions. Lunar Capital is not owned by Reuben Mattinson and no employees are linked with it either. We reached out to you shortly after your review, and would appreciate the opportunity to resolve the issue. Thank you and best regards, RJM Team

Response from RJM Tax Exemption & Sales TaxApr 26, 2023

Kevin, We have discontinued our services to you since you sent an innappropriate email to our staff, I quote your words: "kill yourselves". This is not acceptable and we do not tolerate such abuse to our staff. You have everything you need to continue filing your accounts and can close them by contacting each state department. You have issued us with the label of being a "scam" even though we are not associated in the setting up, buying or selling of your store/business which seems to unfortunately have not worked out for you. We have completed and fulfilled a legitimate and seperate service, which you paid for and signed up to willingly. We continue to service thousands of happy clients. We are simply not a scam whatsoever, and we are sorry you have misinterpreted us as so. You have been with us for sales tax filing and you understand that it is required even if no sales are made - we make you aware of this in the very first documents we send. This is not fiction, this is a legal requirement to keep sales tax accounts open and in good standing order, and avoids the states charging you fines and penalties. We charge for this service a very competative (if not the best) price. $150 for filing over 10 states every month is $15 per month per state. We have sent reminders via email to you about the need for sales tax filing at the beginning of the process on 08/13/2021 and then again on 12/09/2021 when your accounts were live. This is the part where we explain to you that if you don't file, you will be charged fines from the states. As you know our sales tax service is not a contract and you can cancel at any time. When you did cancel our sales tax filing services, (and subsequently later signed back up again) we sent reminders of your sales tax filing obligations with the option to also close these accounts (should you no longer require them) and the cost of such and included the option to file yourself with log-in details for state's sales tax website portals. In 2021 when accounts were opened we sent emails each month to remind you of the filing requirements, and further details included, until you had signed up to our services (not under obligation, as we notify you that filing is required to be completed, not that you must sign up with us) Further to that: An email was sent on Fri, 1 Apr 2022 when you cancelled our services with details on what was required. We contacted you via email on Fri, 9 Sept 2022 after you cancelled from 28 Aug 2022. After cancelling your subscription in 27/01/2023 we emailed you 02/23/23 when the payment failed to process the following month to remind you and warn you of filing requirements. You did not sign back up since, resulting in a backlog of sales tax filing, resulting in an invoice being required. We emailed again on 04/13/2023 once again. We offered a discount within this time as a gesture of goodwill also on 04/25/2023. Again, the above is in response to your comment that we don't communicate with you. This is untrue. Sales tax filing is required from the moment sales tax accounts are live, and often they don't require sales to be inputted if the payment and remitting of the sales tax is fulfilled via the marketplace. They require you to file zero sales in order to keep the account open, to keep the sales tax permit and resale certificate in operation with the marketplace, to validate your sales tax exemption on purchases. Some other states do require sales to be inputted and we fulfill each states requirements. We have more information on our website and do not hide any of this information: https://www.rjmtaxexemption.com/filing-faqs We would encourage all future potential clients to read our other 270+ 5* reviews where clients are not only thankful for but are also openly recommending our services. We have further information on our website and will communicate openly, honestly and with integrity when dealing with our clients. Regards, RJM Management Team

Response from RJM Tax Exemption & Sales TaxMar 6, 2023

Thank you for your review - we are sad to see this is your experience and we have posted some of the key points below to try to help resolve any confusion and have reached out to you soon after this review was posted. We try our best to respond as quickly and as efficiently as possible and have the availability to book calls for further guidance when required. There is no pressure to sign up to sales tax filing through our company to keep your accounts in good standing order with the Sales Tax Departments with each state. However, there is a legal requirement that you must fulfill from the Sales Tax Departments to file sales taxes, and we offer a service to do this. We also give all the information required to you to be able to do this should you not wish to use our services. Either way, this must be completed whilst Sales Tax Accounts are open. We do our best to make all our clients aware that if sales tax filing is not completed in a timely manner, the sales tax deparments will issue fines and penalties. We are always keen to help ensure our clients have everything they need to have sales tax compliance and exemption in place, and maintain the accounts in accordance with the Sales Tax Departments laws and regulations. We have reached out to you shortly after your review, and would appreciate the opportunity to resolve the issue. Thank you and best regards, RJM Team

Response from RJM Tax Exemption & Sales TaxMar 6, 2023

Hi Nick, We are sorry to hear about the 1 star review and your exeprience. We care deeply about each one of our clients. We have posted some thoughts below on this review: We do not work with automation companies directly. They refer their clients to us for the sole purpose of Sales Tax Compliance and Exemption. We operate solely in this specialist field of sales tax, and not in anything with other companies as you suggest. We cannot control the quality of the companies that may refer their clients to us and do not recommend any automation teams to clients. This is not our expertise at the time of writting. We completed your Sales Tax Exemption and Compliance in full as paid for, within the agreed time frame and service description. We feel it is unfair to give us 1 star for the actions of another company, which is not in our control. Nontheless, we wish you all the very best moving forward and are open to further dialogue to resolve, we have reached out shortly after your review was posted. Best regards, RJM Team

Response from RJM Tax Exemption & Sales TaxJul 13, 2022

Hi Wendy, I am sorry to hear that you were unhappy with our service. We offer clear instructions and videos from the very beginning and pride ourselves with our response time to resolve any questions. We have completed tax exemptions for nearly 3000 businesses with over 150 (5 star) reviews for our service. We do take calls and have a booking system for when specific needs and requests arise, available upon request for when we cannot resolve the issue over email within 24-48hrs. We do this to keep the service as efficient as possible for our thousands of clients. I would love to be able to set up a call to discuss any issues. I will reach out to you. Thanks, Paul RJM Management Team