Gwendolyn W.
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I've been both impressed and unimpressed with the services of RJ. Obviously, the positive experiences outweigh the negative ones. Firstly, I'm concerned about the company not installing the smoke detectors and chandelier as promised the 1st week of September. Then, the tech broke one of the globes on the chandelier. The chandelier has 10 globes and he broke one trying to install the item. Amazon could not send me another replacement globe. So, I am going online and to stores, Lowe's, Ace, etc., to try to find a globe. I'm very disappointed in your services because I know accidents happen in any installation. But, my expertise is not electrical installments. I do not want this chandelier to become an eyesore with 9 globes and a missing one. I hope you will rectify this situation.
Response from RJ Home ServicesNov 14, 2024
Thank you for sharing your feedback with us. We genuinely appreciate your honesty and are sorry to hear about your experience regarding the installation of the smoke detectors and chandelier. We understand how important these installations are to you, and we apologize for any inconvenience caused, especially with the broken globe. Your satisfaction is our priority, and we take your concerns seriously. We would like to assist you in rectifying this situation. If there’s anything we can do to help find a replacement globe or ensure your chandelier looks perfect, please let us know. We value your trust and would love the opportunity to earn your business again. Please contact us at 540-796-0004 so we can discuss how we can assist you further. Thank you for your understanding, and we hope to resolve this matter to your satisfaction.