RivlyReviews of rivly.com

Response from RivlyFeb 5, 2026

Hi Robert! When we reference shopper interest in outreach, it is based on individual requests, aggregated feedback, category requests, and search behavior we collect from our users. We want to make sure shoppers are finding the products they're looking for on our marketplace. That said, we recognize how our messaging could be interpreted differently, and we take that feedback seriously. We’re actively refining our language to ensure it’s crystal clear how demand signals are gathered and communicated. Rivly is free to explore, free to list, and carries no obligation to participate. We encourage any brand considering the platform to ask questions, review our materials, and make the decision that’s right for their business. We appreciate you raising this concern because it actually does help us improve, and we’re always open to direct conversations if you or anybody else would like clarification.

Response from RivlyDec 26, 2025

Thank you for reaching out and sharing your perspective. We genuinely value feedback from the business community as we continue to grow our marketplace. We would like to clarify that Rivly is a legitimate marketplace designed to connect US-based sellers with value-focused shoppers. The email you referenced is part of our outreach to brands we believe may be a fit for Rivly. We constantly strive to create a better experience for our shoppers by having the products they're looking for on our site. So, when shoppers use our Product Request feature or perform searches for specific items where we don't have enough selection yet for the shopper to feel like they can adequately compare options, we reach out to brand owners of those types of products to let them know there is active interest on our marketplace. In some cases, it can include generalized shopper feedback themes we see across a certain product category (e.g., requests for more variety). It’s not meant to imply your products are already on Rivly or to misrepresent your business. That said, if you’ve asked to be removed, we want to make sure your contact information is fully opted out going forward. Please message our seller support team in our help center (sellersupport.rivly.com) with the email address that received the outreach and we’ll confirm your removal. We appreciate you flagging this. Our goal is to be helpful and respectful of your inbox.

Response from RivlyNov 16, 2025

I'm truly sorry for the frustration and I understand why this looked suspicious to you. We are a legitimate ecommerce marketplace and you're absolutely right that our beta ran longer than we anticipated. During this time, we had sellers and privately invited shoppers transacting, but this wasn't visible publicly, which understandably caused confusion. We've since launched publicly where anyone can create an account and shop the marketplace. Regarding our Trustpilot presence, we're a young company that recently launched, and are now setting up our account to respond to feedback like yours properly. I sincerely appreciate you raising these concerns and thank you for giving us the opportunity to clarify. If you have any questions, please don't hesitate to reach out.

Response from RivlyNov 16, 2025

I sincerely apologize for the confusion. We're a legitimate marketplace that was in private beta for the past year with real sellers and shoppers. We've since launched publicly so anyone can create an account to browse the marketplace, and I understand our emails may have seemed suspicious if you weren't familiar with our beta program. We're just a startup that could have communicated our beta status more clearly. I'm sorry we gave you that impression, and we're working to improve our outreach going forward. If you have any questions or concerns, please feel free to reach out directly.

Response from RivlyNov 16, 2025

Thank you for taking the time to share your feedback, and I sincerely apologize for any confusion or frustration this has caused. I want to clarify what happened: our marketplace was operating in private beta for the past year with a select group of invited shoppers. During this time, we did have active products, real customers, and genuine sales taking place within our closed beta community. I completely understand how this looked from the outside. If you weren't part of the beta and visited our site, it may have appeared inactive without the ability to shop, making our communications seem misleading. That was never our intention, and I'm genuinely sorry we didn't communicate our beta status more clearly in our outreach. We've now officially launched publicly, and anyone can create an account and shop our marketplace. If you'd like to give us another look now that we're live, we'd welcome the opportunity. If not, I completely understand, and I appreciate you bringing this to our attention so we can do better. Thanks again for your feedback.