Riviera CocoReviews of rivieracoco.com

Response from Riviera CocoNov 12, 2017

Hi Allison, thanks for feedback! We're very sorry to hear about your experience and we take it as an opportunity to improve service for our thousands of fans out there. As you can see in store policies, that you have accepted at checkout, we guarantee quality and sizing. So you're covered! We've provided you with a link to our return & refund page, but unfortunately we've never received your return request. The return & refund process at Riviera Coco is very simple and allows any customer to return goods for a refund. We process refunds upon inspection of returned goods. Thanks again for sharing feedback, if you'd like to reconsider we have a special coupon waiting for you for Black Friday ;) With love, Riviera Coco

Response from Riviera CocoAug 28, 2017

Hi Lisa, we're sorry to hear about your experience. As you can see in store policies, that you have accepted at checkout, we guarantee quality and sizing. So you are covered! We also offer a simple return/refund process to all customers. We're happy to offer you a personal coupon valid on the whole store if you'd like to reconsider. We're truly sorry to hear about what happened, you can always return products if you are unsatisfied, and we will be happy to issue a gift card or a refund, at your discretion. Note that all product listings are verified for accuracy and that we can confirm that listings DO match what customers receive... We stick to delivering trendy and sexy beachwear to our beloved customers all over the planet :)

Response from Riviera CocoAug 28, 2017

Hi Ashley, we're sorry to hear about your experience. As you can see in store policies, that you have accepted at checkout, we guarantee quality and sizing. So you are covered, if there is any sizing error, this is on us! We also offer a simple return/refund process to all customers. We're happy to offer you a personal coupon valid on the whole store if you'd like to reconsider. We're truly sorry to hear about what happened, you can always return products if you are unsatisfied, and we will be happy to issue a gift card or a refund, at your discretion. We stick to delivering trendy and sexy beachwear to our beloved customers all over the planet :)

Response from Riviera CocoAug 17, 2017

Hi Miranda, we're sorry to hear about your experience. As you can see in store policies, that you have accepted at checkout, we guarantee quality and sizing. So you are covered, if there is any sizing error, this is on us! We also offer a simple return/refund process to all customers. It is also clearly stated in the return form that our agents will never ask about body pictures. We ask pictures of the products, to confirm the nature of defects and to improve quality. We're happy to offer you a personal coupon of 50% OFF on the whole store if you'd like to reconsider. We're truly sorry to hear about what happened, you can always return products if you are unsatisfied, and we will be happy to issue a gift card or a refund, at your discretion. We stick to delivering trendy and sexy beachwear to our beloved customers all over the planet :)