Rite AidReviews of riteaid.com

Horrible service .playing with people.I have a bad cold before coronavirus start and I put 2 orders of Vit C and emergency because there is no es n any place. At beginning they said it is going to come back n 5 days I am waiting for 16 days .Las t week they said they are going to arrive this week and now I call and they said they don’t have information they are going to research. DONT BUY. They are LIERS. An d don’t answer the emails. Horrible experience!!!!!!!’

Made order over 11 days ago. Still have not received anything. Tried calling, can't get anyone to answer. Sent e-mails, no response. Not sure where my order is.

I worked there for eight months and they advertise it as a “friendly” company but there are hidden agendas with employees who want to train new people wrong so they can take your job!!!!!

Rite aid never has what you need been waiting for a delivery now still has not come and when it comes they said if you don't want it send it back so they hold up your money for weeks. Terrible customer service.

Went to Rite aid drive thru tonight and asked lady to wipe down tube before sending it back to me and she said they can’t do that they don’t have anything to use they expect customers to have sanitizer to do it themselves!! I told her they should have and to go get baby wipes! She said sorry we can’t do that!!! That’s crazy with Corona virus going around and they can’t protect the customers!!! They need to look into this and get specific sanitizing at these places NOW!!!!

Rite Aid is scamming its customers! Placed an order, received confirmation of the order and that everything I ordered was in stock. Received an email 2 days later stating that my order was delayed. Called and was told that most of my order was "out of stock." Was told that it would be 5 to 7 business days before I would be refunded! BUT was also told that the "refund" would have to be reviewed and approved! Rite Aid can hold the money forever because they "might" get the items in and when they do they can send them then. REALLY? Items are not in stock, they lie to get you to order so they can keep your money indefinitely. What is happening to America? There is no longer any accountability and these companies are getting away with fraud. Do not believe the good reviews - they are made up by Rite Aid administrators to fool consumers. Stay away from Rite Aid.

I need a high-fiber diet; none of the stores around here were carrying fiber one anymore, so I ordered 9 boxes from riteaid to get free shipping 1 week ago, it said 3-5 days delivery. Big mistake to rely upon them! Order went through, but I checked on the order on Saturday and it still said Processing! Tried to contact, but no one working on the weekend, OK. Tried to leave a message, but contact form is so buggy that the only way to enter a message is to click submit and have the error handler put your cursor in the unclickable message box. Then you try to click send but it says you have to select a message topic, but that is unclickable as well, from mobile or desktop, chrome and edge. Over half of the support option buttons are missing, the one to contact the webmaster goes to a 404 page (very fitting). Anyway, checked sunday, still processing, checked this morning, Monday a week after order, still processing. Contacted support, they told me (after 10 minutes, "sorry, your order has been canceled due to being out of stock. Please re-order when it's in Stock" OK, why didn't the site notify me BEFORE I ORDERED that it was out of stock? Or maybe after at some point? Would it have stayed in Processing indefinitely?? How to even know when it's in Stock? I asked if Rite-Aid could go ahead and expedite the order to me at no charge, I was told, "Sorry, we only have Standard Shipping. Plus we're out of stock" Anyway, still had not received a refund, so I disputed the charge through credit card. I should have received my fiber cereal in plenty of time before I ran out, but now I am out and out of luck. Thankfully a local Target carries it; I would've thought a pharmacy would be more time-and-customer-conscious. First and last Rite-Aid experience ever.

Online service is awful!!!!! I couldn’t trace my order and couldn’t reach customer service.