Rite AidReviews of riteaid.com

Will not buy from them again. I called customer service to resolve problem and spoke to the most rude person!

I visited the Rubber Ave. in Naugatuck, CT today (07/12/2020) and I will never go back! The pharmacist was so rude and unprofessional, that I am transferring all my prescriptions back to CVS on Bridge Street in Naugatuck! BEWARE and STAY AWAY!

Wish I could give my store, 5840 N. Division St, Spokane, WA 88208, a big FAT 0!!! I had 4 teeth surgically removed at 7:45 am this morning and dropped off a prescription before 9. It is now 1:30 pm and I finally was able to have my script picked up. 4 HOURS LATER...I'VE BEEN HURTING FOR 4 HOURS!!! I had the same problem with them last week with my husband's script but ONLY (???) had to wait 2 hours. They keep telling us 45 minutes how many times? I even had a manager involved with mine transaction today who shrugged and put his hands in the air. I will find another pharmacy...Riteaid has just put its final nail in the coffin of me ever being a customer again. I work in customer service/retail. This is not how you treat your customers especially if they know you as well. Unacceptable...shame on you!

This company offers very low prices but does not ship out your entire order... I ordered 10 containers of aveeno daily cleansing pads. They had the best prices listed online at $6.49.. but they only shipped out 8 containers.. I called customer service the moment I opened the box. Same day of delivery. They said they would correct the problem but never did, and didn’t contact me to inform me that they didn’t plan too.. After I made a follow up call, they told me to file a dispute with my bank for the charges... Beware of this company they are scamming... I think they offer low prices and compensate but shorting your orders.

I’ve been to the local rite aid to get a covid test. I tried the online sign in with my phone twice and once with a different phone, and dealt with the pharmacist who couldn’t figure it out either. While there, they were trying to help out a phone customer with the same complaint. I was given the rite-aid website address and told to go home and “contact the site”. I don’t even know what else to do.

Pharmacy is awful. Pharmacists think they can tell you who to see as a doctor and they think they can refuse a primary care provider’s prescription from just over the state line. My PCP moved over the state border. There is no law anywhere saying I have to see a doctor in my own state. Now a prescription is being held at a Rite Aid not being filled because of one pharmacist who thinks he is something special and I am left vomiting uncontrollably. It’s not a controlled substance and I’m left in misery. Thanks a lot.

Do not listen to the "good" reviews. And NEVER order from RiteAid. They don't respond. Extremely poor communication. Do not trust their website; if an item says "in stock", it's not, they don't have it. It's misleading and you will have to wait for months to get your order. Mine took 2 months. Honestly if they don't have the items on hand they should have never accepted any orders. If you send them emails, it's guaranteed a NO response. Also, don't try to cancel your order, they won't. They told me they will cancel my order, yet I received an automatic email saying my item have been shipped. I called them and they said it wasn't canceled and item has already been shipped. Now I need to "send the item back when I receive it, if i don't want the items to get a refund." Makes me doubt they will actually refund. But they are putting people at risk. We have to leave our house for something that could have been resolved easily online.

Put in an online order on March 20. I received an email that it would be 3 weeks before the order shipped. Well it's been 4 weeks now and no update and it's still processing on their website. I've sent numerous emails via their chat and have gotten no response. Now I've attempted to cancel the order and have no idea if the cancellation went thru on their website since they don't provide a confirmation. Companies which suck at communication and have poor customer service won't make it in this economy. I think this is the path Rite Aid is heading down.