Rite AidReviews of riteaid.com

You web sucks!! Try using it!!

Rite aid is such a sad replacement for our neighborhood drug store. When Rite aid took over, most all of the staff that we have come to know and love either quit or was fired. They can’t get anyone to staff the store so anything takes so much longer. Existing staff are so overworked and mistreated, they are often rude and frustrated. I will be moving my prescriptions to another pharmacy. Bad form Rite Aid - very bad indeed

NOW RITE AIDE CHARGES 8 CENTS IF YOU USE ONE OF THEIR BAGS. THE 8 CENTS WON'T MAKE ME OR BREAK ME, IT'S THE PRINCIPLE. FROM NOW ON IF I GO BACK, I WILL BRING MY OWN BAG

I frequently visit my local Riteaid for prescriptions and other odds and ends because it is convenient. However, every time I try to use a manufacturer coupon their register will not accept it for one reason or another. Especially if it is a high dollar coupon. I am a gold member in their rewards program, which means I spend a lot of money there. This thing with the coupons really makes me angry. Why can't I redeem my coupons at Riteaid? Today this caused me to lose out on $15 because now they have expired. Its gotten to the point where I no longer want to shop there. Wake up Riteaid!

I learned to lower my expectations of Rite Aid, and still they don't measure up. I scheduled a COVID test at their drive in site and the web site and confirmation email said 1-3 days for results. AFTER waiting 15 minutes past my appointment and completing the test, they said 2-5 days. When I pointed out my confirmation said 1-3 days I was told they had no control over the lab. Well...that really isn't helpful. As everyone knows, in order to travel you need results for a sample within 72 hours or the test can't be used for travel. Rite Aid should be upfront about their inability to meet required timeframes so people have the opportunity to book with an organization that is more capable and accountable.

Do not order anything online from them. Trust me. You’ll thank me later.

I will never use this pharmacy again! They play with peoples lives when it come to filling scripts. When someone needs meds to live. When I ask for my husband's breathing treatment and they act like it is some drug that I could sell on the street. It's a breathing treatment for God sake. It's Friday and they say no because they need insurance approval! Shame on this pharmacy in Hasslett Michigan. SMH. Over and over

Although I'm generally a loyal Rite Aid customer, I wouldn't recommend using their services (through Project Baseline/ Verily) for a Covid-19 test, if you have other options. It's been seven days since we did a "rapid" test for our son. After waiting for several days with no results from Project Baseline, we decided to do another test directly with our son's medical provider (Kaiser), and received the results in less than 24 hours. Despite following up in all the recommended ways, we still haven't gotten results from Project Baseline. The difference between these two experiences is stark. It was very stressful and frustrating to wait so long for results from Project Baseline, given that we're a year into the pandemic and most facilities in LA seem to have streamlined their processes to be more efficient by now.  In particular, we were disappointed by the lack of clarity around how the timeline for results would be impacted by the fact that the test was done on a Friday. In all the communications before and during his test, no mention was made of the fact that the expected turnaround time referred to business days only. It wasn't until several days later when we inquired about the delay that we received clarification that weekends were not included when calculating the expected turnaround time. Had we known this, we would have gone through Kaiser from the beginning.  I realize and am grateful that we have access to Covid related resources that many others in the world do not. However, I offer this feedback to make other consumers aware and in the hope that Project Baseline/ Verily might improve their processes.