Rite AidReviews of riteaid.com

I scheduled an appointment on your web site for a COVID Booster shot. After getting the appointment, I tried to provide the medical information that is required to be completed prior to the appointment. Your web site stopped working at this point, so I call your customer support number and was put on hold for over 10 minutes. When someone finally picked up the call, the customer service rep would not listen. She kept trying to schedule me for a new appointment. I kept trying to explain to her that I already had an appointment. After the 5th time telling her that I already had an appointment, she finally understood -- and then I tried to tell her that the problem was the NEXT step in the process (providing the medical, consent and insurance forms). She said she could not help me because she could not do anything to my browser. I told her I was not asking her to do anything to my browser. I asked her to transfer me to someone who could help me. Instead of doing so, she hung up on me! I will be keeping the appointment, but will be going to the appointment without having been able to provide the medical information that is required to be completed prior to the appointment.

I scheduled a rapid covid test, take the test at drive through and the kid says you'll have the results in 2-4 days. I said 'I signed up for a rapid test'. He said 'our website says that but it's not. You can go to Walgreens for the rapid test.'. Great. So I need the results to get back to work and now can't get an appointment anywhere for two more days. Thanks a lot Rite Aid. No stars deserved.

Rite Aid's Covid testing service, called "Project Baseline" does not send results within the 3-5 days promised, and does not answer requests for a call back. RITE AID AND PROJECT BASELINE SHOULD LOSE THEIR GOVERNMENT CONTRACT TO DO COVID TESTING. They don't send the results and they don't answer calls. I've been trying for over an hour this morning to get results from Project Baseline, and I need the results TODAY because I need them in order to work. I tested at the Rite Aid at 37399 Six Mile Road in Livonia on 12/9, and received no results. The Reference ID# for my test on 12/9 is 8198324544, and I took the test at 10:30 on 12/9. I have to have to Covid test results by today, 12/13, in order to work. And when I called Rite Aid FIVE times this morning, at their customer service number 800-748-3243, starting at 8:27 a.m. (it's now 9:28 a.m.), all they say is that Project Baseline will be calling me within 10 minutes. (I'm now on hold, and it's my fifth call to Rite Aid customer service.) But all Baseline does is leave a message to request another call. The phone does not ring, they only leave messages. I got Project Baseline's number from one of their messages and it's 805-637-7456, but when I call it, a pre-recorded message says to request a call back from Rite Aid, with no chance to talk to anybody! One of the customer service agents at Rite Aid said to check if my phone was set on silent ring, but I checked, and it's not on Silent ring/do not disturb. And I'm getting other phone calls from other people. I went to settings, then to "Sounds and Vibration," and "Sound Mode" is definitely turned ON. The "vibrate" and "mute" settings are definitely turned off. I'm sure Rite Aid and Project Baseline are collecting a lot of money from the government to do these "free" covid tests. Their contract with the government should be stopped now. I've written my congressional representative Haley Stevens about this. I had plenty of time to write the email to her and this complaint while I was on hold at Rite Aid customer service for over an hour this morning.

The Rite Aid Pharmacy at Rego Park is the worst in the neighborhood. The customer service is worst, rude, and unprofessional. Even we have filed complaints about this with the corporate office but no response. Worst Service.

Rite aid doesn't care about being responsible for the covid test that they take they caught herself a collection site and that's it but yet when I asked for my test they said I would have my results back in time for my procedure and guess what my results are not back and they are going to reschedule my procedure causing me to sit in pain for an unforeseeable amount of time I will not forgive rite aid and I am going to be pulling all of my prescriptions away from them and writing bad reviews on all of my blogs rite aid sucks and they don't care about people they have no concept of obligation or need to their customers

This is very important to read: I always went to Rite Aid on route 70, it's always been a great place with people who I have known for many years. Myself and my boyfriend Frankie needed to get a flu shot. Due to my health I don't go out much. On this day it was a warmer so I decided to go out. While I was out I said Frankie we should get our flu shots. I looked up who was taken walk-in's. Rite Aid on Mule Rd., was taken them. We went in and went to the back where the Pharmacy is and said to the women we were there to get our flu shot. She was very busy and not real friendly, said we had to fill out paperwork. She also asked for our license's and Insurance cards. We said ok. She went on to say she asked us if we got our COVID shot we said we did. She went onto say she needed the card. I said for a flu shot? She said "It's our procedure", We thought it was odd but now a days who knows maybe they have to add it to the COVID records. I was not happy and sent my Boyfriend to get them from the car. I said to her can I start to fill out the paperwork, she said NO she needed the card. Frankie came back in with the cards. We showed them to her. We filled out the paperwork and one spot asked why we were there, or something to that effect. I put Flu shot, Frankie didn't put anything in his. I said to the woman " You look very flushed, she stated she was. I said I felt bad for her, she again stated she had done over 300 people and wasn't done for the day yet. At least I got her to smile. We were told to go sit and wait until we were called. After a while we were called in. I started to talk to the woman who was giving the shots. We talked for awhile and I said ok lets do the shot. I got mine first, all along thinking it was the flu shot. when Frankie got his and we were still talking. I have a very friendly personality and can easily talk to anyone. When she did the shot she said "I almost hit the bone". I said "wow, good thing you didn't. She never gave Frankie back his paperwork and as we were leaving she was calling for Frank, I thought she meant the guy behind us. Frankie looked in the plastic box she was holding and said "That's mine", I said she gave you back your paperwork and the guy behind us was named Franklin. Again I thought it was him. Frankie said "That's me, that's my license". We kind of laughed about and left. After a couple hours Frankie's arm was killing him and he wasn't feeling good. I said "Maybe because the way she gave you the shot almost hitting the bone". That lasted for a few days. I have many health issues including muscle pain. From that day on it has gotten so much worse. I didn't think about it at the time. That following week we had to go see our Primary Doctor which was 1 week since we had gotten it. Our Doctor asked if we had gotten the flu shot we said we did. Not until 1 week later when we got home from the Doctor and Frankie was going to file his paperwork he looked and said "Can you come here for a minute, I think they gave us the booster". I said "No they didn't it was the flu shot". When I looked at the paperwork Rite Aid gave both of us it stated it was the booster shot. Frankie called the store immediately we were told to come in, which we did. The Manager at that time came over and we told him the whole story. He printed out the paperwork we filled out. Mine stated Flu shot, and on Frankie's someone put in MDR or something like that. I was fuming and said to the Manger " I wasn't sure if I even was going to get the booster shot. With my heath I wasn't going to take another shot then months from now they would come out with another one. Not only that the day we went only people 65 and older were getting the booster. I was 61 and Frankie was 64. They had no right to give us a shot that first we were not eligible for, second we weren't sure we wanted. The Manger was very kind and understanding. He said he was going to send our information to the main office and someone would get back to use either that day or the following day. To date December 6, 2021, we still have not heard a word. It's total outrageous, who gives them the right to give us a shot we didn't want? If this woman was paying attention and not over whelmed this would have never happened. Rite Aid didn't even take the time to bother. I will NEVER go to Rite Aid on Mule Rd., ever again! Thanks for nothing Rite Aid

The Rite Aid pharmacy on Drake and Grand River Just informed that they do not answer the phone during walk in hours but I called them when it wasn't walk in hours and they still didn't answer the phone. I had to Physically go into the store and order my prescription Just talk to CVS they never heard of not answering the phone I'm going to be their customer

My first complaint is about being given wrong information that my prescription would be held for me one day beyond the holding time but when I drove to pick it up, it wasn't. My second complaint is that they automatically filled my recurring prescriptions that I didn't authorize. My third complaint is when wanting to get a covid test, as a senior citizen without tech knowledge needing to schedule an appointment online, when I told them I couldn't figure it out, they just directed me to the library for help and abruptly ended the call. In my opinion they have gotten so big and couldn't care less about their customers because they know insurance companies have selected them as the sole pharmacy that millions of people can use.