Rite AidReviews of riteaid.com

Dear Rite aid, I love your store, because you provide a lot of my needs. Except your customer service could use some more training. Now I don’t know much about working that cash register, but I do know that one of your employees racially profiled, 3 young women of color, and I don’t appreciate this. She made a scary assumption about my card not working. I want her fired Sued and canceled. You have lost 3 loyal customers.

You are HORRIBLE!!!!! We had appointments yesterday for COVID and flu shots. You send me 7 texts and emails, my husband and I show up promptly, only to find that you closed and went home early yesterday!!!! You didn't have the common courtesy to call, text, or email me!!! How unprofessional!!!

My brother was in a bicycle accident this morning. Had just been released from the hospital around 2pm. He was filling his prescriptions on the way home to rest. We stopped at the rite aid on butler st in Lawrenceville. I live near by and I generally have no issues there. The manager, Cory DiCarlo, is always friendly and helpful. Anytime I use the pharmacy, which is monthly, it has been without issue. Today we were helped by a white woman, middle aged, hair in ponytail. She had an attitude every time she spoke with either of us. I couldn’t understand why. Honest to god, no idea what her problem was. My brothers face was in very poor shape due to his accident this morning. His face was scraped and red all over with a broken nose and gash in his forehead. This guys clearly already having an awful day, why she seemed to have a bone to pick with him was beyond me. The last thing she did was throw the bag of medicine on the counter at him. It was the rudest part of the entire interaction. I was so appalled at that point. I couldn’t not react to her. I said, “have a great day!”. That’s all, but I said it with attitude. I simply couldn’t hold back my attitude anymore in response to hers. It was belligerent and intentional. Why, I haven’t got the slightest clue? But I feel that someone else who matters should be asking her what her problem is. Someone just got out of the hospital, is now out of work because of their accident, and has just had a really rough day and wants to go home, take their medication, and rest. He didn’t need her attitude as if he had done something wrong, offended, or mistreated her or anyone else. It was the most uncalled for attitude I’ve ever gotten from a cashier. I wouldn’t put her on the register if she doesn’t know how to respectfully interact with customers.

Ordered an item online, got on the site to cancel it nobody reached out to me until now & they shipped it & charged it, I will be sending it back , the worst customer service around!! terrible company ! do not order anything online from these people !! They should have refunded me , the customer is always right !! I want my refund !!

DON'T EVER BUY ANYTHING FOR ANYONE UNLESS YOU ARE 170% SURE THEY WANT IT AT THAT MOMENT - ESPECIALLY IF YOU BUY IT WHILE OUT OF TOWN!!!! I SHOP AT RITE AID QUITE OFTEN AND A FEW TIMES I HAD TO RETURN SOMETHING THAT I HAD BOUGHT FOR SOMEBODY BECAUSE THEY DIDN'T WANT IT FOR ONE REASON OR ANOTHER. RITE AID NEVER WANTS TO RETURN ANYTHING AND THEY BECOME IRRITATED WITH YOU AND TREATS YOU AS IF YOU'RE TRYING TO PULL A FAST ONE ON THEM SOMEHOW EVEN THOUGH YOU HAVE THE RECEIPT FOR THE ITEM THAT YOU PURCHASED! A COUPLE OF TIMES I WAS TOLD THAT I HAD TO TAKE IT BACK TO THE STORE THAT I BOUGHT IT FROM EVEN THOUGH THE STORE WAS A COUPLE HOURS AWAY FROM WHERE I LIVE. RITE AID PLANES THAT YOU CAN RETURN ANY ITEM AT ANY LOCATION AS LONG AS YOU HAVE THE RECEIPT BUT THAT'S A LIE! IT'S SO FRUSTRATING AND IT'S A TERRIBLE TERRIBLE WAY TO DO BUSINESS!

Rite Aid 3456 E Jefferson Ave Detroit robbed me. When told I was not charged the marked shelf price For a item, I was told I was wrong. Re-checked before leaving and I was right. Advised the manager Laura I was over charged and she falsely md a return receipt and made a new one w the right price and tried to give me only the over charged amount, and wrote "returned" on my receipt. The Micigan Cosumer Scanner Law says for Rite Aid to return the error amount + the item price+10 times the difference. Laura said Rite Aid instructed her to only return the overcharged amount and that I had to leave the building for the scanner law to be used. I went to Laura ,the manger, in the front of the store. The charge was made in the pharmacy ( store item,not drugs). Consumer Protection says they now owe me $250 +$300 for lawyer fees! I'm sueing in small claims 36th district court. They did me wrong.

I am greatly disappointed in the service I received today at the Rite Aid (#06744) in Suffolk, VA. This store is convenient as it is on the way home from work. Today I used your online pick up service for the first and LAST time. I followed the instructions in the email I received and experience the worse customer service I have ever had. First, I walked into the (which was an option or curbside). I "was" going to purchase more items once I picked up my order which unfortunately didn't happen. I walked up the counter where the "online pick up" sign was (as instructed in the email). The young lady behind the counter was sitting down talking to someone and never acknowledged me. Then another customer came up to the counter, she went over and checked him out as well as 2 other customers that stepped up after. When I asked if I needed to be in another line for my pick up, she laughed and said that I didn't need to come inside, they would have brought it out to me. She continued helping the other customers. When no one else was in line, she grabbed my order and pointed to the end of the counter without a word. As she was processing the order in the register she finally asked my name. After she completed my order and handed me the bag I asked to speak to the Manager on Duty. She proceeded to yell for someone named "T" and then told her a customer wanted to talked her. When the manager came from the back the girl never even directed her to me. I had to stop the manager from walking to the counter. After telling her the issue, she did say she was sorry but I don’t feel anything will be done about this. So with all that said, I will be posting this on every media site I can because I work in retail and I would NEVER treat a customer like I was treated today. The cashier ID# is 67449147, transaction # 238996, register #2, date and time 9/6/2022 @ 404pm. Regardless of the convenience of this location I will NOT be using this store again and most likely any other Rite Aid.

Two weeks ago I went into Rite-Aid on Beaverton-Hillsdale Highway in Portland, OR. Presented a "Good RX" card for 360 each Famotidine 40MG (Generic Pepcid). Was quoted $32.28. Only 150 were available so they said it would be ordered and they would call me when in stock. Received the call to pick them up and when I went to the pharmacy to pay for them they wanted over $60. I explained I had been quoted $32.28 with "Good RX" when I was in a few days earlier. Their response: "Prices change". Told them to keep them and I went next door to Albertson's pharmacy where they sold me 360 for $35.75. I have lived in Portland all my life, but can no longer support Rite-Aid while they try to take advantage of customers.