Rite AidReviews of riteaid.com

Still waiting on a walker that my daughter purchased on Dec. 24th.,emailed them about it. No response so if they don't refund she's calling the bank to get the money back. 😒

Doctor's office sent script in for my husband for his Parkinson's Disease, a medication, that he MUST have. Rite Aid claimed it didn't get the script. Was it faxed in or called in she asks us. Then Rite Aid tells me to not yell over the phone, who's yelling? If you don't believe their lies, you're told you are being rude to them. Then she blames technology, like who believes that excuse. She lied to us about getting the script because twice we called the doctor's office and twice, they said they sent it in once by phone call, then by fax. Then we get a computer call back from Rite Aid telling us that they don't carry the medication requested. So apparently they did get the script from the Doctor's office. I would drive 100 miles to another pharmacy than go to the Rite Aid in Morgantown, PA for anything. Liars. How does this company, this store, stay in business?

total incompetent in filling perscription

Worst experience with a business I have ever had...and on multiple occasions. The Freeland location on Whidbey is by far the worst place to do business. Long wait times, prescriptions not ready half of the time even after their phone system informs you that they are, and they never answer the phones. Staff is rude if you complain and just want to explain to you why it is not their fault. They will only direct you to their 1-800 number for any problem you might have. I wish there was an option to give negative star ratings.

Very rude customer service for online services. If I have a choice, I would never call or get items from them.

"Normal" is when you return an item to a company with their return label and your refund gets processed when they get the items back. Not Rite-Aid. They create a "case." The "case" takes 21 days from receipt of returned items. If you think it sounds like welfare, it does. I'm still waiting for my $44.97 plus tax. Translated: 1. I feel uneasy that maybe their "welfare" "caseworkers" may say I'm not elligible to receive my hard-earned money back. 2. If the $44.97 plus tax were in MY account, I would get interest on it. But Rite Aid is benefiting off thousands of people's interest for those 21 days. What's worse is, they once were a beautiful place to shop at. And if something ordered online needed to be returned, they made good. Now apostatized. It's a learning experience. Treat me like snotty little beasts with my money and I shop elsewhere. Simple as ABC.

Turned away for flu shot and Covid booster the Tuesday before a family vacation. Pharmacist said we needed appt. Rite Aid website showed 2 appts available. When questioned, pharmacist said they were not giving immunizations after 6 p.m. due to staff shortages and paperwork requirements for booster regardless of website availability. Went on vacation and now we all have Covid including my 85 yo mother. My husband and I have missed 5 days of work, resulting in lost wages as well. Thanks Charleroi Rite Aid. I would think as health care providers you would make more of an effort to provide care, especially knowing the severity of Covid.

Rite aid pharmacy is a nightmare! I was threatened to have my prescription canceled and to go to another pharmacy after I came in to pick up a refill that was promised to be ready Friday morning. I had to go out of town and was pressed for time, but he said my refill was going to the end of the line and was forced to wait 3 1/2 hours, and he told me if I didn't be quiet and leave he would cancel it and I would have to get a new one from my Dr's office and take it somewhere else!! Then he refused to call my insurance to get a travel override so I had to pay 174.00 in cash. When I reported this to the 800 # I got a call back from the district office saying I could get a customer service refund that day, so I went back to the store and the "manager " on duty refused to give a refund saying I'm not giving you 174.00 in "free " money, then he called me a F-----g scumbag and a liar on the way out. Next day I called the 800 # again, tell another woman from the pharmacy what happened and there was no apology this time, no lip service, just irritated that I was still bothering them and she told me that I would get nothing, and it was just my fault and my problem. I think this company is so used to dis respecting and insulting customers that they believe they can do and say whatever they want with no consequences. NO INTEGRITY whatsoever. Zero customer service, unless it's BAD. It's just insult to injury. I will never return for any reason and am going to share this experience with as many people as I can think of forever.