Rifle Paper Co. creates original greeting cards, art prints, calendars, planners, stationery, journals, notepads, recipe boxes, phone cases, wallpaper, and a host of other paper goods and accessories.
Rifle Paper Co. (riflepaperco.com) has 42 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Showing 24 reviews with 1 star · Clear filters
Gazelle L.
Ordered a planner from their website. Never received order despite multiple attempts to reach out to customer service. Order has remained in “pre-shipment” status with zero movement. Customer service is unresponsive. Will also be filing a BBB complaint. Do not order from this company.
JC
I never write negative reviews because I understand businesses can have "off days" and human error is inevitable. That said, I'm bummed to write that my experience with Rifle Paper Co. felt like a complete ripoff. I ordered a rug from the mobile site and when it arrived it was the wrong size--a runner rather than the area rug I'd wanted. I called the helpline and it rang and rang before going to the 90s "fax machine" screech. By email I was informed that I would have to pay for the return shipping (I'd already paid for the rug to be shipped to me). Altogether I paid $75 for shipping for the wrong rug that I no longer have.
Anne P.
I have reached out by phone and email with no response. Absolutely horrible customer service. Not what I was expecting from Rifle Paper Co.
chili_bean
Many purchases, many delays. In January - three month delay on Wall paper purchased. They said they would honor a 365 day return policy if extra wall paper was not needed. Three months later I tried to return excess and was told "we have a 30 day return policy". "Our vendor partner no longer carries this item and we cannot refund at all." They are only a reseller for so many of their products... and are just not reliable in providing product or allowing returns.
kate D.
Similar experience here as others. Trying to order with coupons - free shipping codes, 15% off with email, 20% off with text... codes do not work! I started an email with customer service, and while they did reply initially, it was just to get more information and they did not directly help or solve the problem. I ended up finding the identical product at Lowes (with guaranteed and free shipping and no restocking fee).
Megan
Company advertises a 15% discount if you sign up for emails which they will send you a discount code that their own site deems invalid. They also state that by signing up for text messages you will get a 20% discount code yet they do not send one. Not sure if anyone is actually running this online store. They have beautiful prints but company structure and practices seem questionable.
Kari N.
This company charges 1/3 restocking fee.!!!!!!!!!!!!!!!!!!!! So if you get your item and you decide it’s not correct for your project be prepared to lose 1/3 of your investment. Buying wallpaper is expensive. If you get it home and you decide you want something different any full rules that are still in shrink wrap will be charged a 1/3 restocking fee if you try to return it. Buyer beware!!!!!!!!
Carol C.
They charged out my account the day of order. I have NEVER received the order. It was all a gift to be sent to another state, which is useless now. It's impossible to reach customer service by phone. Don't order from them!!!